ExperiGreen Lawn Care
Axar, Charlotte, NC

ExperiGreen Lawn Care Reviews

4.5 stars based on 584 reviews

Featured Comments:

• T

  Theodore Chancellor

  1.0

  They have sprayed our 1/3 acre lot once per month for three months in about 10 minutes from start to finish. No call, text, or email prior stating they're coming so a thick layer of leaves in the fall was probably less than favorable. If not that, then the kids toys which were untouched, the fact that the "professional" never ventured to the corners of the lot, and the large trampoline that was never moved or sprayed under surely was less than professional. We paid upfront and was adamant not to continue service into the spring, yet, yesterday another "professional" showed up to spray leaving a bill for $78 after another 10 minutes with unmoved toys, an unraked lawn, and again, no effort to treat the full scope. We contacted the company and were fed the scripted "we email all agreements out" however they couldn't reproduce the "agreement" and I have no record though I do have my record of paying all upfront to avoid the continuation of service. We were told we would get a call back to resolve and have not received a response. Was cut off several times attempting to explain my situation which I could care less about but signaled to me that they were clearly in this for the quantity rather than quality. A professional company that truly cared would 1st call before to ensure I want service saving them time and money (since they have other customers they want to service anyway). And 2nd, would value the customer to enable their call centers the ability to resolve a 10 minute loss of product being placed erroneously to hopefully capture the customer's value down the road. They leave the typical service flag in your yard and I'm honestly embarrassed for the company to have them claim our yard which appears untouched. My contact information is merely to keep MY end of the bargain, not to communicated with me to keep their end as a service contract should be. We get ongoing emails offering service and after the 10 min session is over, to bill us. But never notification or instruction of what product they placed or if we need to stay off the yard (three small children) or to water, don't water, mow, don't mow, etc.

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  Response from the owner

  Theodore, thank you for your feedback. We apologize for your frustration. A member of our management team is attempting to reach out to you to discuss this further so we can find a resolution. Please do not hesitate to reach out to us if you have any questions, thank you.

• L

  L Owens

  5.0

  Harrison performed my first weed control treatment today. He was very knowledgeable and took his time to show me the areas that needed attention. He told me what the weeds were and how long it would take for the products to work. I was very pleased with the service I received today. Eric was also extremely helpful when I called to inquire about the services they offered. He helped me select the right plan and scheduled my first service. I look forward to seeing how my lawn transitions.

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  Response from the owner

  Thank you for the review!

• D

  Dorman Woodall

  5.0

  I spoke with Matt Phipps, Inside Sales Rep, a couple of times about engaging ExperiGreen to perform fertilizing and weed control for my lawn. During our time together, Matt was very helpful in clarifying their process and understanding my needs. Matt was very knowledgeable and consultive in our conversations. Based on his guidance, we felt comfortable in allowing ExperiGreen to help us restore our lawn. Being a retired consultant and sale trainer, I found Matt was a practiced and practical sales person. I rate his interactions with me highly, a 5 star review is quite easy for me make.

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  Response from the owner

  Thank you for the review, Dorman!

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