Clean Cut Landscape Design
Lampeter, Lancaster, PA

Clean Cut Landscape Design Reviews

4.8 stars based on 32 reviews

Featured Comments:

• D

  Dustin & Holly Gutshall

  1.0

  I contracted with Clean Cut last spring to do a patio installation and chose them because of the consistent reviews of quality work and attention to detail; unfortunately, that has not been my experience. The most grievous of my complaints is the fact that Jim has not taken responsibility for the burying the drainpipe they installed at an appropriate depth. The team had to come back last year to regrade along the front of the house (where the buried drainpipe was installed) to prevent water from collecting at the front door. They then had to re-seed and put straw down over that area so we only discovered this spring that the drainpipe was no longer sufficiently buried (they had to scrape off the topsoil in that area and probably didn't realize that the drainpipe was then laying right at the surface.) I sent the attached picture of the pipe with a hole in it exposed on the surface of the yard and Jim quickly replied that he could send me a quote me for the repair. When I asked him to call me to explain how this could possibly be my responsibility rather than a breach of his contract which specifies the drainpipe will be buried well below the surface, he stopped responding. Jim also never came down to the house to inspect the yard last year after I complained about cut tree roots protruding from the ground (one of my kids actually tripped and fell) and copious rocks/gravel left on the surface. I pulled bucket loads of roots and large rocks out of the surface layer but couldn't do much about the gravel and now, a year later, we still have patchy grass with lots of visible gravel (picture attached.) I did not post a negative review last year despite my frustrations but Jim's refusal to take responsibility for the drainpipe installation is completely unacceptable.

• E

  E G

  5.0

  Wow! My fiancé and I recently worked with Clean Cut Landscaping on several house projects. We are new to the area and Jim was highly recommended by several co-workers and colleagues. My fiancé and I wanted to create a 24 x 18 patio for entertaining purposes in our backyard and from start to finish, the process was not only super easy, but we felt as though we were treated like family. Leanne was super kind and was always extremely helpful whenever I called in or exchanged ideas over email. Jim and Ryan created the most beautiful layout with our flagstone pavers and added details we weren’t even expecting! They made decisions in our best interest and the finished product is absolutely stunning. We could not have asked for a more perfect outcome and a more professional staff to work with us. We look forward to seeing them in the spring to seed the area and finally decorate. About a week after our patio project, we asked Jim and Ryan take a look at our electrical work in the front yard. My fiancé accidentally cut the electrical line and Clean Cut provided several options that were both up to code and cost effective. We greatly appreciate the relationship we have developed with the business and look forward to using them for all our future projects. I highly recommended Clean Cut to anyone looking to be treated with respect, make your dreams come true, and keeping your wallet happy!

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  Response from the owner

  Thank you for your review! We shared your kind words with our team, and they are most appreciative. You are family now and we look forward to hearing about all your new patio fun!!!

• R

  Ryan Hoover

  5.0

  The entire team, from management down to the labor was a pleasure to work with and accommodating in the desires of our project. Very communicative and worked well with bringing the wants and desires of the design to life. As some of the design changes and touch-ups needed to be completed, the team pivoted well and met those needs quickly. Would certainly recommend to anyone looking for flagstone patio work, landscape installation and tree removal!

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  Response from the owner

  Wow! Thank you Ryan. We very much appreciate the feedback. Our team loves city work and especially enjoyed your transformation!

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