Central Mass Landscapes
Clapp, Worcester, MA

Central Mass Landscapes Reviews

4.1 stars based on 9 reviews

Featured Comments:

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  Lynn Fiandaca

  5.0

  Central Mass Landscapes created a beautiful patio for us, with a fireplace included. We love our new outdoor space, thanks to Andrew and his staff! From the beginning Andrew offered excellent suggestions and listened patiently to us as we tried to explain our vision to him. And as the project moved along and we modified our ‘vision’ :), Andrew continued to offer ideas and patience to help us execute the changes. Andrew checked in with my husband consistently throughout the project, and Mike, the team leader of the work crew, also filled us in with the status of the project each time he was at our house. All of the workers that helped to complete the patio were friendly, polite and extremely professional. We will absolutely recommend Central Mass Landscapes to our friends and family!!

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  Response from the owner

  Hi Lynn, Thank you so much for your business and also for taking the time to write such a nice review! It was a pleasure to work with you and your husband on this project! Sincerely, Chris Duncan Owner Central Mass Landscapes

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  Nicholas Oliveri

  5.0

  I've used Central Mass Landscapes several times for projects ranging from patios, retaining walls to general landscape design and maintenance. Top notch quality every time. A+!

• A

  Ara Francis

  1.0

  FAILED REPAIR. We hired Chris Duncan, the owner of Central Mass Landscapes, to repair a segment of our retaining wall last summer. The wall was bulging, and after identifying what he thought was the problem, Chris and his team dismantled and rebuilt the problematic segment. It was an expensive job – we paid Central Mass Landscapes $3,624 for their work – and less than a year later, after the season’s first thaw, the segment gave way. It has been difficult to get to the bottom of what happened, but it appears that Chris misdiagnosed the problem and unintentionally rendered the wall LESS stable with his repair. We tried to work with Chris – and he tried to work with us – but in the course of trying to repair the wall a second time, we learned that Chris was never licensed to repair the wall, and he had not pulled the appropriate permit to do so. He gave us a partial refund, less than a third of the job’s cost, and basically left us in the lurch. I hate to leave a negative review, but it’s our only recourse. My sense is that Central Mass Landscaping might be reliable for small jobs, but if you’re looking for someone who really knows their stuff when it comes to hardscaping or masonry, look elsewhere. If you do go with Central Mass Landscaping, make sure Chris pulls any necessary permits and is willing to guarantee his work for a full calendar year (I’ve learned that some contractors consider this standard practice, and I'm still so surprised he was unwilling to refund us for a repair that failed so completely).

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  Response from the owner

  This review is inaccurate and attacks not only my personal character but also the character of our business. I urge all potential customers and anyone who views this information to take a look at our response on Angie's List and Houzz to read our response as Google will not allow me to post the full explanation. The original wall was installed incorrectly by a different contractor, to properly fix all of their mistakes the homeowners would have needed to have removed the whole wall and rebuild it. They did not want to do this so we quoted them to just repair one small section (which in MA does not require a building permit or CSL). We also did not include any warranty since this was a repair to just the top few rows that were bulging and not the underlying issue. What Ara failed to mention is the fact that we recommended rebuilding the whole wall, refunded her the profit on the job but not the cost of materials and labor which were provided, and she also failed to mention that she offered to change her review if we refunded her the rest of the money which after speaking with our lawyer is considered blackmail in the state of Massachusetts. We have a long track record of working together with town building inspectors, conservation commissions, etc. and we also have a long track record of warrantying our work. This is an unfortunate case which we genuinely do feel bad about but we did provide the correct option up front, we did refund any profit we made, but cannot be held accountable for a wall that was improperly installed in the first place.

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