Blade Runners Inc.
Spring, Fairfax, VA

Blade Runners Inc. Reviews

4.3 stars based on 83 reviews

Featured Comments:

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  Omar Zaidi

  1.0

  Do not use this company unless you want to deal with a genuinely dishonest company. Unfortunately, my HOA uses them for our neighborhood; since we are in a townhome, they handle all the cutting in the front/side of the house. We have our AC compressors located where they handle the grass being cut. One day after they had cut the grass, we noticed our AC wasn't working. From the attached pictures, you can see the cord had been cut. We asked our HOA who asked this company about it, and this is the email they sent back: "Thank you for following up. The report from the production manager is that we did not do any work around the HVAC unit and the tall grass in the areas indicates the crew was following the no weedeater use guidelines. " As you can see from the attached pictures, this is a lie because the area around the AC unit and precisely where the cord was cut has been cut, and there is no high grass around it. We continued to correspond with the company, even letting them know we had to get a professional to come in and repair the work they caused, and they continued to lie and not take ownership of the mistake they made. I hope HOA's or even individuals looking to use them see what kind of customer service they will receive if you have any issues with this company. Edit: I saw your reply; I've already wasted too much time emailing Terry to call. You can ask him to show you all the emails if you want more information on what happened. I even told my contact at the HOA to stop pursuing this so their time isn't wasted.

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  Response from the owner

  Hi Omar, Thank you for bringing this to our attention as the experience you describe was not brought to our attention. Your feedback is important to us and we would like to apologize that our service did not meet your expectations. We set a high standard for our services and are truly sorry to hear that standard was not met. Please contact us so that we may rectify this situation. (888) 773-7494.

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  Alan Dangle

  5.0

  Updated 3.12.22- still working with Blade Runners and happy they have added email notifications for work, recently they helped with massive storm damage and removal of a hazard tree and now addressing a drainage issue in the rear common areas ..thanks again We have used Blade Runners for years at out HOA, we started with them in 2013 and I was not on the board. Since then, I have became a board member and work with our Account Manager directly. We are not a big fancy HOA, and it's great to still be treated with respect and given ideas to improve our landscape and we can choose how to use our money to make the common landscape better. Thanks Blade Runners for your help.

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  Anne McCabe

  5.0

  We hired Bladerunners to take care of our landscaping, and couldn’t be happier. The office staff is responsive, helpful, and professional, and our yard looks amazing! You can tell the whole company values customer service. I highly recommend them!

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  Response from the owner

  Hi Anne, Thank you for hiring us for your landscaping needs, we appreciate your feedback and you choosing Blade Runners!

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