All Natural Stone & Grass
155, Tyler, TX

All Natural Stone & Grass Reviews

4.4 stars based on 52 reviews

Featured Comments:

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  Tammy Anderson

  5.0

  Shopped here for a couple of years and they have a wonderful staff. We’ve bought dirt, grass, and rock. We also went to buy a couple of boulders for the yard and wound up getting 8!!! All Natural Stone & Grass is definitely our go to place for our landscaping materials!!!

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  Response from the owner

  We’re so happy to hear about your experience with us and we’re so pleased that you recommend our dirt, grass and stone. Thank you for taking the time to share your experience and we look forward to welcoming you back soon! It's customers like you that make doing what we do a pleasure!

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  Cara Buchanan

  1.0

  This is a post regarding Mr. Buchanan's review. After trying to piece together the first pallet, I immediately called them and asked them to please pick up the pallets and I will wait for better sod, I was told "We don't do that". I told them several several times the sod was literally falling apart even trying to cradle the pieces off the pallet. I was told they will call the sod farm to find out what happened. I stopped with the first pallet and went on to the second, to my dispare the 2nd pallet was the exact same. I stopped trying with the 2nd pallet and went on to the 3rd, I got 3 layers down with ok pieces then again, everything was just crumbling. I stopped went back inside called again and said this is absolutely ridiculous, can you please send someone out. I was then instructed the sod farm said "You get what you get". I was told the owner would call me, that so far 1 pallet would be reimbursed. I told them no, I've dug into 3 pallets thus far and they are all like this. I gave up after the 4th pallet. I sent them 9 pictures and 3 videos of the pallets. I explained that we could salvage almost 2 pallets by piecing them together. We waited a few days and heard nothing. My husband then cancelled our check and said we will pay for what we could salvage. We NEVER heard anything from them for 8 days per my phone records. Weve been in business for years and would never do this to our customers!!! Total lack of communication and disrespect. I've told them 10 your more than welcome to come to our house and pick up the pallets that are sitting in our yard that were not salvageable. Their response was an absolute lie!!!! I was blown away when I read it this morning, which prompted me to respond due to their cover ups and lies. Never again will we do business with a company that has no values!!!!!!

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  Response from the owner

  We take our customer service, product and integrity extremely serious and we do not appreciate anyone altering and distorting any conversation held between employees and customers. Again, PLEASE call us. From business owner to business owner, you know first hand we cant resolve anything if we don't speak to you. You were contacted by phone as well as text message with no response prior to the certified letter regarding payment.

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  Michael Sorenson

  5.0

  Picked up a pallet of St. Augustine grass on Saturday morning. It was awesome. Green and fresh - intact sod from the first piece on top to the last piece on the wood pallet. Going back for sure to get 3 more. Highly recommend All Natural Stone and Grass.

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  Response from the owner

  Thank you for the great review! We strive for quality products and can’t wait to see you again!

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