Ace Outdoor Services LLC
Miller, Flint, MI

Ace Outdoor Services LLC Reviews

3.5 stars based on 133 reviews

Featured Comments:

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  Debra Bourdeau

  1.0

  This makes me sad to post because many businesses are struggling, but at the same time I feel obligated to inform others of the potential pitfall of out to the owner and he told me he would send someone out to look at it. That pershiring Ace Outdoor Services for a landscaping project. In 2016 I hired Ace to install 2 large boulder retaining walls; a flagstone pathway around the side of the home with stone steps leading down to the back, basement of the home; and another flagstone walkway traversing the front of the home with additional stone steps leading around the other side of the home. I spent over $15,000 with Ace in all. Within weeks of the installation the fill used between the pavers was lifting and crumbling away. The owner Aaron told me he didn’t know what happened but did have a crew come out and replace it. The The only problem was that he did not have them replace it along the front of the house. And within a few more weeks the issue occurred there as well. I did not complain at that time as I should have, because we weren’t really using that walkway and I never believed it would get as bad as it did. Shortly after they redid the field between the flagstone, the 5 foot high boulder retaining wall collapsed during a rain storm. I again reached on “looked at it“ and then replaced the boulders. However, within another month the wall collapsed a second time. Aaron, the owner, came out to look at it this time. He explained that when it was installed they did not put in a drain and he would have them come out to put in a drain and we do it. This was done and I believed this would be the end of it. Last year I noticed the boulders are now all misaligned and one of the boulders along the bottom even popped out. The wall is slowly collapsing again. I had three other landscaping companies come out to look at the damage and every single one of them told me the walls were never properly installed. Every single one of them told me the way they were put in would never last and had they been installed properly they’d last at least 20 years or more. In speaking to these landscapers I also learned the flag stone pathways or else I’ll never properly installed. There should never be a gap greater than 1 inch between any of the flag stones, but our flag stones have upwards of 8 to 10 inch gaps and in some areas the fill dirt spans an entire yard stick wide. There is more to the story, but there is simply not enough room to write down all the details of everything that was done incorrectly. Needless to say, the appearance of the job is abysmal, the quality beyond poor, and now the owner won’t respond. I reached out to him in the hopes that he would redo properly what should’ve been done correctly the first time. I was not, I repeat I was not, asking for this to be done at no cost. I was definitely willing to pay, I was just hoping he would do it at a reduced rate. For me to fix everything Ace Outdoor did incorrectly is going to cost me over $11,000!! I can never recommend a company who will take that much of your money and never look back. They do not install boulder walls properly, and provide sub par skills in installing walkways.

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  Michael Patson

  1.0

  Plowed all the Snow From the Business off Swartz St, Near Panda Express all Into the Road. Left us Residents to Struggle through his Huge Snow pile. What a Joke for a Company’s Employee Work Ethics. Called and complained to the Woman Manger in the office and she is about as half brained as the Guy that Left all the Snow upon Swartz St. Said she CANT DO NOTHING ABOUT IT cause she DONT CARE

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  Erica Wilson

  1.0

  Not the least bit impressed. Should’ve read the reviews first. They are such a huge company so we trusted they would do a good job. We needed temporary lawn services while our tractor was under repair. Used them for a total of 3 times and each time our yard looked worse than the week before. They are clearly in a rush as the guys practically run with the push mower, missing strips of grass. The driveway was left covered in grass clippings because they didn’t blow it off. They didn’t weed whack around the outside perimeter of the fence and the areas they did do still have tall grass standing. They missed the small bit of side yard we have, between us and the neighbor. They’re also super inconsistent… they never came the same day of the week. Weather was not a factor during these 3 visits!! The only good thing was the timely response by the office staff when inquiring about their services. We will NOT be using them again.

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