A Wood Designs Landscaping
24, Cortez, CO

A Wood Designs Landscaping Reviews

4 stars based on 24 reviews

Featured Comments:

• T

  Tara Olson

  2.0

  I completely agree with Christine Eul in another review on this business. I did end up giving a 2 star because the final work that was done was ok. The actual work done was by the husband and some other workers who worked hard and did a good job. The wife (Jennifer) does the bids and deals with communication which she should not because she is horrible. Her communication is limited if not abusive. It took the company 18 months to finish a gate and this was partially due to COVID but mostly due to poor communication and timing. Jennifer would never return my calls but would expect me to answer immediately when she was knocking on the door because she would show up without notice and we were not home. The only reason we used the company is because we moved into a gated community that the company does work for and they did the original landscape on the house (which was not done well). Ultimately, this company has been around so long because there are not really any other companies in town. And as Christine Eul in the other review pointed out Jennifer will only deny and not take any accountability. All we wanted was the work done and to be treated with professionalism. People make mistakes all the time and with all the supply issues and COVID things have been difficult. A simple, "I am sorry" is all we wanted but that never came. The community where we live would like to work with someone else but we don't have any options. Everyone we have talked with has said the same thing..Jennifer is horrible at communication! She even threatened us at one point when we questioned some odd things on the final invoice (she billed for things we didn't receive). I don't usually do this but I feel obligated to let people know how absolutely horrible this woman is. I am saying "her" because the staff and husband seemed to do well and were very professional, besides coming to our house with COVID but at least they didn't come in.

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  Response from the owner

  The work was completed as contracted, from contract signing to completion was 6 months, not 18 months, and that was due to supplier issues, and staff illnesses. We're sorry you had a bad experience, however, with all conversations in writing, there was absolutely no abuse or threats of any kind. Personality differences aside, contract specifies payment due upon completion - not 4 weeks later - so if request for payment when payment is due equates abuse in your opinion, then we suggest making prior arrangements. Also, there was absolutely no requirement for you to use our company - that was your choice (actually your husband's to be specific) as a customer.

• C

  Christine Eul

  2.0

  Sadly I have written this review twice and it accidentally deleted both times. I don't have the energy to redraft a third time with regard to the specificity of my dissatisfaction. I gave this company a two instead of a one because the final work that actually does get completed is acceptable. I would greatly advise you to choose another company to avoid frustration. Their communication is horrible, their customer service is horrible, and communication between husband and wife, which is important because she bids and he does the work, is horrible. Getting a call or a text back is truly an act of God with them. (Although her communication skills picked up when it's time to collect on the bill. Amazing how that works, isn't it?) If you read Jennifer's responses to her dissatisfied clients, you won't see apologies, you will see denials as well as accusing the client of being in the wrong. I tell you this because my husband and I are patient, calm, generous, well educated and reasonable people. We work with dozens of contractors every year, so we honestly do know what we are doing. I have given good reviews to all of them, even when things go wrong because I realize that happens in life. As long as they make it right, I'm okay with it. And of course they are always apologetic. So my point is, I do not say this lightly when I advise you to use someone else. If you must use them, pay close attention to her notes when she is writing up your bid, and be very attentive to the bid and contract once you receive them and before any work gets done or money is paid. But if you want to save yourself frustration, please keep looking. They are not a company that I would recommend.

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  Response from the owner

  We're sorry you're not completely satisfied with the work completed, and wish you luck in the future.

• J

  Jennifer Wood

  5.0

  I've been working in this business for 20 years, and thoroughly enjoy what we do, the customers we encounter and the relationships we have made. I cannot thank our customers enough for their support of our business, and ultimately our family. You've watched our company grow to new heights and achieve successes we never would have imagined was possible. Thank you!

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  Response from the owner

  👍

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