Big R Stores - Cortez
Main, Cortez, CO

Big R Stores - Cortez Reviews

3.8 stars based on 102 reviews

Featured Comments:

• N

  N A

  2.0

  Decent place that I'd position has halfway between a Rural King/Tractor Supply and an Ace Hardware. If you know what you're getting and don't need assistance you'll have the retail experience you're expecting. If you need a human to access something or resolve an error in their retain system, expect to be there a long time and leave frustrated. My issue was over the pricing if an electric weed eater. The sticker price of each component (weed eater, battery, charger) were each equal to what the total package (all three components) were priced at nearly every competing retailer. I pointed out the error the MOD and showed where the stocking clerk had likely made the innocent mistake. I pulled up the same item on Lowes, Amazon, etc.to show the prices to the manager, and also kindly pointed out how there's no way a company would try to bring a weed eater to market costing over $1000, or, that his corporate office would be trying to sell something nearly $700 more than competitors. While friendly, the MOD didn't agree with my view nor accept my request for a price match. He said that was their price and there was nothing he could do I gave up, went home and bought online from Amazon. I was out an hour if my time at the store, but four days later had a beautiful yard and an extra $700 in my pocket. To management reading this, please don't post a "please reach out" response unless you want to compensate me. If you're sorry, fix your store and I'll try you again another time. Thanks!

  ---

  Response from the owner

  Thank you for your review, Nathan! We are always working to improve and will inform management at the Cortez store of your concerns. Thank you for your suggestions, we will pass that information along as well. We hope that you will give us another chance in the near future. - Big R

• N

  Nathan West

  2.0

  Mixed bag of helpful people and then just rude and management. I asked the cashier if they would price match. She asked someone (maybe a manager/supervisor) to which he asked if I had an advertisement. I did. Then he says no we don't pricematch. The cashier had to relay the response because the big ole burley dude was mumbling and walked away. The gun counter was empty of long guns and there is barely any room to walk around clothing. I'm torn on Big R because I prefer the local type businesses. But when the item (bb gun) is marked 20% higher than an MSRP it is hard to patronize. Also a holster, $99, is double (and I bought one at a third) of the price. MSRP is $49.99. What is going on Big R? Why do I need to sign up for the Veterans/Military discount, adversised? You may have lost my business going forward...

  ---

  Response from the owner

  Thank you for posting this review, Nathan. We are sorry you didn't receive the service you were expecting. We are always working to improve and will inform management at the Cortez store and pass along your concerns. We hope to see you again in the near future. - Big R

• J

  Jonathan Nez

  1.0

  shouldn't even receive a star. bad customer service. tried waiting to purchase ammunition. everyone just sitting down looking at me. and cashier just laughing and not caring to call anyone over to the sporting goods area ... all in all very poor and very bad experience

  ---

  Response from the owner

  I am sorry you didn't the service you were expecting, if you can please reach out to us at [email protected] with your contact information we would appreciate the chance to follow up with you! - Big R

More reviews (2)