Wilson Lawn & Garden
Franklin, Danville, VA

Wilson Lawn & Garden Reviews

4.2 stars based on 73 reviews

Featured Comments:

• C

  Cullen Williams

  1.0

  Horrible experience from service department. Dropped off a running chain saw that was leaking oil pretty bad for an estimate. They called and told me what it needed, but I decided it was too much to put into an older saw. They told me to come pick it up, and the fee was $25 for checking. Nothing else was mentioned. Got there, rang me up first, then they got me the saw. A plastic bag was tied around the handle with parts in it. I spoke to the service manager and questioned this. I told him, even though they didn't fix it, I expected it to be the same as I dropped it off. He just kept telling me over and over that I had signed their wavier that covers them doing this. Sure I did, because in order for them to look at it, you have to sign. I just didn't realize that I needed a lawyer to go over the fine print contract first. I also didn't realize that I, the customer, had to request for them to put it back together to the way it was when I brought it. If I wanted a bag of parts, I would have worked on it myself. Imagine going to the mechanic to check your brakes, and he hands you your wheel and tire, because you didn't specify that you wanted it put back on. Worst customer service experience I have ever had. Enjoy my 25 bucks, cause I'll never be back.

• D

  David .Witcoskie

  5.0

  Great service. Very knowledgeable salesman, Jay (?). I went there to buy a saw, he didn't oversell something I didn't need. Went through proper cold start and storage for the saw. Even though I'm from out of town, I'd definitely be back any time I visit that area.

• M

  Mohaganey Ramsey

  1.0

  Rude workers no one spoke to me when I walked in and no one spoke to me when I left they just looked at me crazy don’t come here they are not professional and not friendly at all

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