Webb's Small Engines
TN-3, Covington, TN

Webb's Small Engines Reviews

3.8 stars based on 37 reviews

Featured Comments:

• a

  alex paux

  5.0

  Took my mower there it needed a tune up, blades an a few other things. They were great and my mower was running like new, till I accidentally put kerosene in the gas tank an cut my yard. Took it back just knowing I would need major work debating on new mower but nope they took care of it... They could have really taken me for a ride but they didn't, the people that work there are awesome and now my mower is running great once again!

• H

  Hugh Rickman

  1.0

  I bought a brand new zero turn mower at Webb’s on May 6th. I dropped off my brand new zero turn mower I bought from Webb’s on June 7th because it quit running. The mower is one month old and has less than six hours on it. Being a preferred customer I was supposed to be put in front of others for repairs, who had NOT bought mowers from Webb’s. Well, it finally got in the shop on June 10th. A lot of people must buy from them since mine took three days just to make it in the repair line. I called to check on the progress at the end of the workday on June 11th. I was told the mechanic doesn’t know what’s wrong and will have to call cub cadet to talk to another mechanic who might can tell him what’s wrong. I called again on June 15th, and they still don’t know what’s wrong. By June 17th they finally discovered the problem with the fuel pump, and ordered the part. I called again today, June 21, and they still don’t know when the part will be in and the lady I spoke with doesn’t seem to be too interested in calling the company to find out when it will be here, or get a tracking number. I told her I would call again tomorrow, June 22nd so she would have time to get a tracking number from the company she ordered the part from, so we will have an idea of when it will be here. So far this company has not lived up to their word and does not follow through on their orders and repairs. It seems like they just don’t care once they have your money. So far, not so good! I’m still hoping to have it out by July, so I can cut my yard before the 4th of July.

• j

  jeff simcox

  1.0

  Do not do business here! Liars and cheats! No longer owned by an honest small town business man. Webb’s Small Engine is now owned and operated by C&C Equipment also known as Lauderdale Lumber. March 2021, I purchased a Cub Cadet zero turn mower. It was never disclosed that the mower was manufactured in March 2020 nor did they disclose it had 5.6 hours on the meter. Had it been disclosed, I would have negotiated the price or gone somewhere else. This is a used mower that I ended up paying the full MSRP on. Made several attempts with the management/owners of Webb’s Small Engine dba C&C Equipment (Tim and Tom) to no avail. Spend your money where customer service actually matters.

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