Warner's Outdoor Solutions, Inc.
Bailey, Woodbury, MN

Warner's Outdoor Solutions, Inc. Reviews

4.3 stars based on 128 reviews

Featured Comments:

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  Latasha Jennings

  3.0

  I booked Warner’s Outdoor Solutions to take care of my snow removal this winter season, and I’m disappointed with the lack of consistency with the service. They are incredibly overpriced for what they provide. I have to watch the crews to make sure they actually complete the job. During an 8+ inch snow event, the crew neglected to clear my back path from my back door to my garage. This is my primary entrance/exit, so it’s really inconvenient when this isn’t cleared. They said they would send the crew back but after waiting most of the day, I ultimately decided to clear the snow myself so that I could get in and out of my home. They did provide a discount when I called and complained. This happened again a second time, at which point it became clear that they are not doing proper follow-up with their crews to hold them accountable to completing jobs. Then last night’s crew didn’t even bother to clear my sidewalks all the way to the stakes they use to mark my property lines, so I’ll be clearing that myself. I do not recommend Warner’s for snow removal. EDIT: Updating this review from 2 stars to 3 stars. Warners was quick to address the concerns I raised above and came out to spread complimentary ice melt and do touch ups to completely clear my sidewalk to down to the concrete. I’ll see how the remainder of the season goes and whether quality and consistency improves.

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  Response from the owner

  Hey Latasha, It was great talking to you yesterday to get these issues resolved. I hope that the touch up work and complimentary ice-melt application we performed made a big difference in getting the sidewalks perfectly down to the concrete. Moving forward we will always be sending an account manager by after each event to do some quality control in order to ensure nothing is getting missed. I look forward to finishing out the season strong and proving that we truly do provide 5 star service! If you ever need anything or have any issues moving forward don’t hesitate to give me a call on my direct line, 651-789-9380. Thanks, Matt Mendenhall, Office Manager

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  Michael McGonigal

  5.0

  I have used Warner's for services for many, many years. During the last few, I tried switching to another company for my Spring cleanup. Unfortunately, I was not too happy with them so I decided to try Warner's again this year. I was glad I did. The crew showed up on a Saturday and I stepped out to give them specific instructions about a few areas in the yard. They spent a couple of hours doing the cleanup, and their vacuum truck showed up less than an hour later to get rid of the pile of debris. The yard looked fabulous! The crew took care to get all the leaves out from under the shrubs and did a great job on the mulched areas. This is the best Spring cleanup I've ever had. My compliments to the crew and the rest of the staff at Warner's!

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  Response from the owner

  Hey Michael, thank you so much for the review! Love to hear how great everything looks out there, we look forward to working with you in the future.

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  Jeff Vorlicky

  1.0

  I used them to fix my irrigation system in the summer and they did a great job. They scheduled a time to winterize my system didn't show up and now keep bugging for invoice. Would find a more organized company to deal with.

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  Response from the owner

  Hi Jeff, Thank you for providing your feedback and I apologize for the poor experience. We called you, left a voicemail, and sent you an email to let you know that we would be happy to have the opportunity to make up for this issues by providing a complimentary lawn care service or irrigation system start up season. We pride ourselves on quality and customer service and did remove the charge. We are not sure what went wrong, as we show our technician did provide the service, but will take your word for it that it didn't happen. Please reach out to me directly at 651-789-9380 if you will allow us the opportunity to make things right with you this spring. Thanks, Matt Mendenhall Office Manager

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