UPS Customer Center
Lawn, Athens, TN

UPS Customer Center Reviews

2.9 stars based on 111 reviews

Featured Comments:

• N

  Nate McClure

  3.0

  The ups drivers that are there getting their vehicles worked on are rude. Not only that but you can hear them making crude jokes and swearing. They seem to forget that even though they are getting service done on their work vehicle that they are still in uniform. The young man at the register seemed very new and nervous. I really got the impression that he was put behind the register with little to no training. I hope he gets the training he needs as he appeared to just want to walk out.

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  Response from the owner

  This is not the ideal experience we would like you to have. Your feedback will help us improve your future experience. If you need assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS.

• l

  linda keller

  4.0

  The employees were helpful although they could not help me send my AT&T box back from this store.

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  Response from the owner

  Hello Linda. Thank you for the rating! We appreciate your positive rating for this UPS location.

• C

  Cynthia Cooper

  1.0

  They might as well close down. I needed my package today, not post office. There is a BBB that's about to be contacted & report this of throwing people's packages around to other carriers. Can't deliver a package to a customer, but delivered it to post office to do their job. How much more confusing can they be. Oh well THEY make THEMSELVES L👀k bad, lol. They're the ones being mean by not delivering to the customer, but to post office to do it.🙄 This makes 2nd time they've done this! I also reported this to the co. & told them to use post office next time, I would got it day sooner & not by 7pm, but most ever latest with USPS is by 4pm. I also reported to their main office. Told them if it happens again, they will be hearing from BBB. Lol at them, I was able go to post office & get my package I needed. So UPS just ran by my place 5pm, but would have went up road & back to be later than ever. I got my package at post office around 1:30 &could been sooner, ha ha ups!😁

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  Response from the owner

  We apologize your experience at this location did not meet your expectations. Your feedback will help us improve your future experience. If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp.

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