Turner Pest Control
Osborne, St Marys, GA

Turner Pest Control Reviews

4.3 stars based on 23 reviews

Featured Comments:

• M

  Mae Tea

  5.0

  Zack, with Turner Pest Control, has worked so hard to get my lawn to look amazing. He is an expert at what is needed and how my lawn looks is a testament to his knowledge. He is professional, on time, knowledgeable, and great at communicating with his customers. Thanks Zack for your great service.

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  Response from the owner

  Hi Mae, thank you for taking the time to leave us a review! We appreciate it and will be sure to share your kind words with Zack, who we know will be happy to read your comment.

• L

  Lauren Barreras

  1.0

  WORST customer service ever. They have taken almost $450 and NO service has been done to my house. I have reached out multiple times with no actual solution!!

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  Response from the owner

  Hi Ms. Barreras, thank you for taking the time to share your experience with us. Your feedback is incredibly valuable and this is what we use to improve our processes. I tried to find your account in our system but was unable to locate you using the name on this review. If you're able to email me with the name and address associated with your account at [email protected], it would be my pleasure to make sure you get the assistance you need. We hold ourselves to a high standard and I am so sorry to see that standard was not met in your interaction with our business. We appreciate the opportunity to make this right.

• J

  Jolene Pendergrass

  3.0

  I've had an ongoing service plan in place since 2018. I called this month to request an 'in-between {unscheduled} service visit' after having seen 5-6 roaches inside my home. The technician came out in a timely manner & did what they do. Next day I had a bill charging me ($27 more than usual) for a scheduled service call. When I called customer service the rep told me that it had been a regular scheduled visit. I explained that if that had been the case I should have received an email notice in advance (which I did not) AND I should also have been notified that scheduled service visits were now $27 more than they had been in the past (of which I was also unaware.) The rep simply repeated it was a regular visit. Earlier this month I was informed that Turner was moving from a 4x/year to a 3x/year service schedule, so why would they have come out at the regularly scheduled time? The tech couldn't answer that question either. So, although the service with Turner in the past has been satisfactory, I am not sure that will be the case moving forward given this experience.

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  Response from the owner

  We're so sorry for the experience you encountered with our recent service changes, Ms. Pendergrass. Bailey Stanfield has been trying to contact you for several days in order to credit your account for the trouble call as it was in error. As of this afternoon, that charge should be credited back. Bailey would also like to work with you to schedule your next regular service visit. I hope the two of you can connect soon. Thank you for your patience and understanding, and again we sincerely apologize for the error. If you wish to reach out to me directly, you can contact me at [email protected].

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