Turf Builders
Fullerton, Springfield, VA

Turf Builders Reviews

3.9 stars based on 10 reviews

Featured Comments:

• E

  Em Oz.

  2.0

  Today, TBI came to do our spring treatment. After heavy rains and right after (so claimed) treatment it rained heavy, also. I’m not a professional so I thought I hired one. Everything, I read says you should wait two days after rain and never during rain to fertilize and treat your grass. I called the office because we have a note saying call before coming. She said she called an a left a message less than 24 hours prior to service. I asked her, is it customary to knock on door prior to entering my gated backyard? She said no, they will just enter and do what they need to. Im getting work done in my backyard so there are things all over. She said they have 4000 customers and they can’t call everyone back to confirm, cause there is only 3 people in the office. Needless to say, I cancelled our service because this isn’t the first time their performance was sub par; reason for asking to call prior to coming so their work could be double checked. When you supervise they do the work. I could no longer give them chances because I’m not their quality control supervisor. When selecting them, be careful & think twice so you won’t throw your money down the drain. You would think the more business they earn, they will evaluate their office duties and hire more people. I guess that isn’t the case.

• T

  Tre Felts

  5.0

  We are starting our 2nd year with TBI and we are very pleased with their lawn service. Their professionalism is above reproach and they are a pleasure to work with! Their front office staff is great to communicate with and their maintainers are always friendly and perform at a high level when on site. We appreciate their attention to detail and quality information provided along with the services throughout the year. They have been amenable to meeting our needs and requests. We look forward to our continued relationship with TBI and highly recommend to anyone in need of their services!

• J

  Jim Leach

  5.0

  The guys are awesome. I have been using them for 7 years now (started in 2012) and they have been great. My lawn started out a disaster and has improved with every passing year. I have had numerous issues with various weeds over the years and when I call about them, TBI has been very responsive. I had a terrible violet infestation in my back yard and they jumped on it with a special treatment with no extra charge. In the course of a few weeks I went from an infestation to not a weed in sight as they kept coming back until it was resolved. I have used numerous lawn services or the years - Scotts, ChemLawn, and Natural Lawns - but I was never pleased with the results. TBI has be impressive. What I like most about them is seeding, overseeding, aeration, etc. is all included in the service price, so you know what you are in for each year. The other guys charged extra for everything other than just the treatment. You can't go wrong with TBI. I have recommended them to two friends over the years and they are happy as well.

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  Response from the owner

  Mr. Leach, Thank you so much for taking the time to leave us this amazing review. We here at T.B.I. Lawn Care Professionals are grateful for your kind words and continued business over the past 7 years. We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work of our employees. We are thrilled your friends are happy also. Thank you again and we look forward to your next service. Thank you, Lori M.

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