Trutco
Augustine, Jacksonville, FL

Trutco Reviews

4.7 stars based on 93 reviews

Featured Comments:

• D

  Denise Solie

  5.0

  We’re getting great service from Trutco! Waylon & Brandon are thorough, and happily provide advice on how to maintain St. Augustine grass. Weeds nearly gone. Our lawn is SO much better than last year. We highly recommend Trutco!

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  Response from the owner

  Thank you so much!

• K

  Karen Renckley

  2.0

  I was a customer with Trutco for several years. I had a decent looking yard until I started to get FUNGUS. They were unable to control the fungus and eventually it took over most of my yard. I called to report the fungus spreading and they would send someone out for a retreat. Unfortunately the retreats did not work and the fungus spread throughout the yard. During a visit with a supervisor for a retreat, I was informed that my bill would be increasing. My bill was $95.00 per treatment and I was told that my bill would be increasing to $250.00, saying chemicals had gone up and the company needed to increase its rates. They told me that if I decided to stay with them they could give me a discounted rate of $220. I checked with several neighbors and their bill was also increasing but their increase was only $5-10 dollars.. I was angry and very disappointed with the way this was handled. If TRUTCO no longer wished to provide services for my yard, they should have just come out and said this rather than price gouging me into canceling their service. They said the increase was because of the size of my yard but it is no bigger than when they first came out and gave me a quote for service. I have a large yard but to all of a sudden go up over 100% without any warning for services is UNACCEPTABLE!. They also killed a section of my yard and I had to get new sod. They did great job installing the new sod. I would also like to add that each time I called the office, I spoke with April. She was always nice and professional and would document my calls. All in all, I was always treated professionally but I feel like they increased my rates (PRICE GOUGING) so much because I wasn't satisfied that they were unable to control the yard FUNGUS. Rather than being proactive and treating the fungus before each fungus season it seemed like they were always reactive and just could never get the fungus under control.

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  Response from the owner

  Karen Renckley, I would like to thank you for being a customer for several years, your kind words about April, and for speaking with her after leaving this review. I will link to pictures taken at your property showing the totality of the fungus at your final service call compared to when you first started with our company here: ( https://bit.ly/3uytfQt ). While no lawn company can guarantee total elimination or prevention of fungus, treatments are extremely beneficial in aiding recovery and the long term health of your turf. Although the fungus was under control and suppressed during your last service with us, this is never a permanent condition. After not receiving treatments for 4 months prior to leaving this review, it is likely the fungus would spread; even the best fungicides are only active for 14-28 days and will suppress but not fully eradicate or eliminate the pathogen from your soil. If you are receiving TRUTCO’s services and your lawn does not recover as expected from fungus (or insects for that matter) we back up our work and will take the necessary steps to repair your lawn.  As you mentioned, we have honored and extended this guarantee to you in the past by providing and installing new sod at our expense. I am sorry you were under the impression that your property was selected for any reason beyond us no longer being able to honor the $95 price point for your lot size of nearly an acre (41,950sq ft). In the past, our products were inexpensive enough that we were able to significantly discount larger properties on a ‘cost per 1000 sq foot’ basis. Unfortunately, industry-wide increases from our suppliers no longer allow us, or any company, to honor those prices. While we are doing everything we can to shield our customers from the cost of raw materials increasing 200-300% from last year (due to the pandemic), there is little we can do for large ranch-style acre lots that require significantly more product to treat. We are having to re-measure and re-quote those few customers on an individual basis. Our hope was that the new pricing would be in line with other quotes you would receive in today’s market, not that it would or could be comparable to the pricing we were able to offer in years past when our costs were much lower. We are working to retain every customer possible and are open to price matching our competitors with an average google rating of 4 stars or more. If we can be of any help in the future, or you are willing to share any other quotes you have received please feel free to reach back out to us. Matt Siprelle

• L

  Lalena White

  5.0

  Tructo is the best! My technician Joe Lewis is very knowledge and knows what it takes to have a healthy lawn. With Joe's help, my lawn is coming along nicely. Don't waste money and time using another company. You will not be disappointed with Trutco!

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  Response from the owner

  Thank you so much!

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