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LocalLawnCare has sorted out information  related to TruGreen Lawn Care in Wells, Salem, VA which runs in your neighborhood. Find out info of the lawn care service provider like opening hours, addresses, phone numbers.

TruGreen Lawn Care in Wells, Salem, VA | LocalLawnCare

I contracted this lawn service during the fall and winter of 2020, but directed them to not initiate service until the spring of 2021. My wishes were totally ignored.  After turning the service providers away from my home initially I conceded that Trugreen had no interest in following my direction.  Over the course of the year I received texts more than once of their plan visit to my home and they never showed, instead coming on other dates. This company is too unreliable and untrustworthy.  Now they are begging to return. They obviously don’t understand the meaning of NO!

Hi David, we’re sorry to hear that your experience was unsatisfactory. Thank you for the chance to review your account in order to resolve your situation. Please email us at reviews@trugreenmail.com with your name and account number. We look forward to hearing from you!

They leave a flag in your yard when they come. They come back when you don't see results. They tell you when they are coming. I see lots of new grass this Spring and we haven't gotten one tick bite yet!!

Hi Catherine, we are so happy to hear you’re pleased with the results. If there’s anything else we can do to help, please let us know.

I have made a positive review of TruGreen lawn care but was not given an opportunity to air my only grievance until now.

It would be helpful if I could be given an advanced reminder of how much money a certain service is going to be before the service is done. For instance, I was told that the service of aeration and over-seeding was about to be performed. However, I received no reminder of the total cost which would be withdrawn from my bank account for that service. Although somewhere, deep in recesses of my mind, I believe I was told when I signed up, but it still would be nice to have a reminder so I wouldn't have such a shock when reviewing my bank account.

Hi Carl, thank you so much for taking the time to leave this excellent review. We really appreciate your business!

We have two years experience with Truegreen.  Everything started off great until trugreen decided to do a service that we did not expect nor consent to and charge our card on file double the norm. It's been extremely difficult getting our account settled "after" numerous calls, and emails wherein I requested them to cancel and delete our account.  I received confirmation via email in which truegreen has contended that we owe them more money in addition to the last treatment! Anywhere between 350.00- over 600.00 depending on which representative I speak to. We owe zero and are DAILY receiving harassing calls and voice-mails! I reported to better business recently for assistance in which I had to right a lengthy complaint.  I see no end in sight. Things were great until the last decision from truegreen to treat our yard for an insect which we NEVER requested. Hope this helps other customers who trust that this company can be trusted for future contracts.  BEWARE!

Hi Christy, we're sorry to hear you’ve cancelled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. Please email us at reviews@trugreenmail.com with your name and account number so we can get in touch.

I give two stars because initially, they DID arrive and complete core aeration and fall over-seeding (I only know because I was home to witness it). From that point on, I can only assume the following two treatments were done (I wasn't home). What I can say, is the third treatment wasn't done. I was at home sick, and the TruGreen technician drove up my driveway, did a U-turn, and left. He never actually got out of the truck (I suppose he needed his GPS to say he had been here to keep from getting fired?) He stuffed the invoice and door hanger in my mail box at the bottom of the driveway and never came back. I received an automated message saying "Congrats! Your lawn was treated!"
No... no it certainly was not. 30 minutes on hold to talk to a lady who was basically uninterested in the situation and simply promised I would get rescheduled for another visit at no charge. NO charge? I've already paid the year up front! What you mean is I'll get the service I was supposed to get yesterday, maybe?

UPDATE: Customer service has emailed to assure me they will make it right and have scheduled a different technician to service my lawn. Rather than cancel, I am willing to give this another go. I will gladly change my review if I see follow through the rest of the season.

Hello Daniel, we appreciate you letting us know about this situation.  We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help. Would you please email us at reviews@trugreenmail.com with your name and account number so we can work toward a resolution? Thank you!

I have used TruGreen since November 2018.  In that time I have had several issues.  The first came when I had my yard aerated and seeded in 2019.  Apparently this service auto renews every year.  I received a notification in 2020 of the service date for my next aeration and overseed.  I called the company and asked that they not perform the service this year and voiced my concern over the auto renewal system.  They were very polite and said they had cancelled the service.  A week later a received a notification that TruGreen was on the way to my house to perform the aeration and overseed.  I called the company and told them I didn't want it done.  Too late.  It had already been done.  I refused to pay and the charge was cancelled.  When I look on the app it doesn't show up as having been completed, even though I know it was because there were plugs of dirt everywhere and seed all over the sidewalk.  The second issue arose in July of 2020.  I was working from home due to the pandemic and watched out the window as the service tech arrived, got out, walked around about 1/4 of the yard, sprayed ONE small area, despite weeds in multiple sections of the yard, and left.  He was there three minutes total.  Never went into the back yard.  The most recent issue arose when I received a notification last week that TruGreen would be stopping by for a "Summer Boost" service due to the hot and dry weather we have been having.  The notification ensured there was NO CHARGE for this service.  No mention of my "regularly scheduled service" occurring at the same date and time.  I assumed it was a free service so why not?  My yard had been ransacked due to a sewer repair and had I known my "regularly scheduled" service would occur at the same date and time I would have cancelled because I had no intention of paying for a service when the yard was torn up.  Yesterday, I received a bill from TruGreen which charged me for both the Summer Boost as well as the regular service, which I did not realize had even occurred.   I contacted costumer service asking that both charges be credited because I felt their communications were deceptive and misleading.  I was told the Summer Boost charge would be removed but not the regular service.  I explained that every single time I've had a service in the past I've received an email and a push notification letting me know it was scheduled, yet this time I only received a push regarding the Summer Boost.  No email or push reminding me of the regular service.   I have cancelled my account with them and will find someone local to perform these services in the future.  Stay away from TruGreen.  Not only do they use deceptive business practices, but they send out lazy and incompetent crews to service your lawn.

Hi Jennifer, we're sorry to hear you’ve cancelled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at reviews@trugreenmail.com so we can get in touch.

Engaged their services last year when my lawn was very stressed and infested with wire grass. Initial treatment was aeration and seeding which was clearly too sparse to address my mostly bare yard. I’ve reached out to Tru Green a total of about 15 times over the past nine months. The initial seeding produced no growth in the fall. I was told to wait till the spring and if there was not adequate growth, my problem would be addressed. Once spring came hold times lasted at least an hour. Despite this I spoke to about 10 different operators via live chat or on the phone and explained my problem each time. My concerns were recorded and I was told either that someone would come out to look at my lawn or someone would call me back. I received a few phone calls from operators and twice was told that someone would come to my home to reassess my lawn and make recommendations. I took off work for one appointment, the technician never showed up. I have asked multiple times to speak to a manager or supervisor but my request has not been granted. Today a technician showed up at my house to apply fertilizer or weed control to my lawn which is largely bare dirt. He informed me that re-seeding would not take place until the fall, and recommended that I apply Round Up to my yard.
I will be hiring a gardener to try to help me grow some grass in my yard this spring. Tru Green‘s customer service is appalling.

Hello Jane, we appreciate you letting us know about this situation.  We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help. Would you please email us at reviews@trugreenmail.com with your name and account number so we can work toward a resolution? Thank you!

Last guy came in, sit in front of my house for few minutes, wrote a report pretending he did the service and left. I called the company  to cancel the service and to prevent being charged for nothing and they promised to do so, but when I got my credit card statement I did find out they charged me  double instead of cancelling...

Hello Emil, we appreciate you letting us know about this situation. We’re sorry to hear that you are having issues with our billing. Please email us at reviews@trugreenmail.com with your name and account number, and a member of our team will assist you from there. Thank you!

Tech is okay. The IT department needs improvement.

Hi Monty, thanks for your review.  We appreciate your comments on our specialists. We’re always looking for ways to improve our services, so we will pass your feedback off to the team for consideration.

Signed up for mosquito/pest control and was given date of service 1.5 weeks later. They never showed up that day and online app said that they would scheduled new date for ASAP and never contacted me with new date. I had to call them and they had moved the date another 1.5 weeks out. Awful service.

Hi Camille, we’re sorry to hear that your experience was unsatisfactory. Thank you for the chance to review your account in order to resolve your situation. Please email us at reviews@trugreenmail.com with your name and account number. We look forward to hearing from you!

TruGreen Lawn Care
Wells, Salem, VA

TruGreen Lawn Care Reviews

3.3 stars based on 109 reviews

Map & DirectionsDirections

Nearby Lawn Care Services in Salem

TruGreen Lawn CareWells, Salem, VA

TruGreen Lawn Care Reviews

3.3 stars based on 109 reviews

Map & DirectionsDirections

Nearby Lawn Care Services in Salem

TruGreen Lawn Care
Wells, Salem, VA