TruGreen Lawn Care
Baseline, Fort Myers, FL

TruGreen Lawn Care Reviews

3.8 stars based on 323 reviews

Featured Comments:

• B

  Bernd Lohner

  2.0

  TLDR: I cannot recommend going with TruGreen at this time. I would suggest looking for a established local business with recommendations from neighbors that have great looking lawns. The Local Branch in question here Ft. Myers/Lehigh Acres - but this may be a bigger issue after reading all the other problematic reviews. I have been using TruGreen since 2019. The first two years my experience was positive all around but since 2021 service as become worse, appointment no longer reliable and my lawn having a increasing problem with Dollar-Weed that is now (2022) worse than last year - despite all the assurances that it will get better... The positive: Fireant Service No complaints - service is done well and when revisits are needed they are performed promptly. The treatment makes a big difference and also prevents a lot of ants from wandering from the yard to take a dip in my pool... Tree/Shrub Service No complaints - I didn't have Tree/Shrub service in the first year and was having pest problems. After adding the service in 2020 the Shrubs are now happier than before... Lawn Fertilization/Weed Control Service This is where all my troubles are: I have a increasing Dollar-Weed problem that has been ongoing since Winter 2020/2021 - everytime TruGreen comes out to treat the notice says I should see improvements within 14-21 days - but instead things are getting worse. Automatically scheduled treatments where like clockwork in the first two year but have become highly erratic in 2021/202. From my understanding Dollar-Weeds need monthly herbicides - yet some treatment are spaced out much further... Scheduling Re-Service is hit or miss - I have had 3 missed visits in less than 12 month - and twice was promised a re-service date that has then move to a later date without any notification or explanation. Here is the latest example: Re-Service for Dollar-Weeds requested on 4/7 Visit promised for 4/8 No text notifications on 4/8 - checking online visit was scheduled for 4/13 instead 4/13 comes around - I get the text in the morning - then the second text that the technician is on the way by around 1:30 pm - but the technician never shows and at 7pm I call and the best phone representative could do is reschedule for next week. Again no explanation and no sense of urgency and no willingness to reschedule for priority on 4/14 This is not how customer service should look like and unless all of the above points improve significantly through the year I will not renew my service and find a more reliable local company.

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  Response from the owner

  Hi Bernd, we’re sorry to hear that your experience was unsatisfactory. Thank you for the chance to review your account in order to resolve your situation. Please email us at [email protected] with your name and account number. We look forward to hearing from you!

• S

  Sandra Caron

  5.0

  I’m new to TruGreen and I currently get Lawn care fertilization and weed control and mosquito defense. My lawn technician “Q” was informative and professional and showed care for my lawn. My mosquito technician “Avery F was thorough. I look forward to enjoying going outside and enjoying my lawn and not getting bitten by mosquitoes. Thank you TruGreen!

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  Response from the owner

  Hi Sandra, thanks so much for giving us your take on how we are doing. We're glad that you had a great experience with our team!

• L

  Lisa Strauss

  1.0

  They text when coming, upon arrival, and after service is complete. Problem is they didn’t show up, called them and had to say I had proof noone came numerous times during call. Rescheduled for another week. I work from home and office windows are at front door, have cameras, and 3 dogs sitting in office at the windows. But I have to prove that!! Yes, also asked if tag in yard, of course not!

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  Response from the owner

  Hello Lisa, we appreciate you letting us know about this situation. We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help if you are still in need of assistance. Feel free to reach out to us at [email protected] with your name and account number. Thank you! -RS

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