TruGreen Lawn Care
Allenbill, Johnstown, PA

TruGreen Lawn Care Reviews

3.9 stars based on 45 reviews

Featured Comments:

• M

  Mark Crabtree

  1.0

  This was arguably the worst experience of my life when it comes to home maintenance. Where to begin… we recently had some work done to our property that involved tearing up our grass. After said work was completed and new grass was planted we hired this company to help and improve our lawn. Big mistake. Our bare spots and weeds continued but the grass seed they threw in our stone driveway and landscaping seemed to thrive. After each service there was a complaint. All they wanted to do was send someone else out to redo said service. I wanted grass to grow in my yard, not my mulch and or driveway. I guess that’s asking too much. During the last service the tech insulted my wife and blamed our grass problems on our English Mastiff…. He also suggested we use new soil and mushroom manure… something they don’t provide. So what am I paying you for? Not only have you lost a customer you’ve now gained an enemy. Stay away at all costs. You’d be better off doing literally nothing. Although if you want grass to grow in your landscaping I think you’d be happy.

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  Response from the owner

  Hi Mark, we’re sorry to hear that your experience was unsatisfactory. Thank you for the chance to review your account in order to resolve your situation. If you would like our assistance, please email us at [email protected] with your name and account number. We look forward to hearing from you!

• F

  Feralpal

  1.0

  Do not bother getting them for your lawn or applying to work at this place, my fiance was fired after a year out of the blue without notice at all and never received the bonus they worked extra hours for. They also had illegally made my fiance go across state lines multiple times. They don't care about customers/ employees so really don't bother with any of this. If i could put 0 stars i would! John is a terrible manager and should be fired. (johnstown PA)

• G

  Gregory Persio

  1.0

  Comically bad customer service. I’ve been trying for TWO MONTHS to speak with a supervisor regarding my services. That is not an exaggeration. I have contacted the customer service number more than a dozen times and have NEVER received a return call from a supervisor. I was charged over $2000 and my lawn and tree services and both are worse than when they started. The sales person is Ed Krause. He personally guaranteed our lawn and trees would be significantly better after year one of service. He NEVER even came to our home to inspect it prior to selling us. He said he could just look at it from Google Maps. When I called to discuss the service with him, he quickly got off the phone with me and said he would call me back in a few minutes. He never called back and he still refuses to take my calls. The service technician who treats our lawn told me that the local branch office in Johnstown has no supervisor and that the position has been vacant since last March. I sent a complaint email similar to this review and have gotten no response. I am writing this with the faint hope that someone from TruGreen will read it and reach out to me. However, it is extremely doubtful that anyone will give me any advice other than to call the customer service number again so I can spend 20 minutes on hold again to recap my complaint again and be ignored again. I doubt I have any recourse other than legal action at this point. Avoid this company like the plague. Use any other lawn service and count your blessings it isn’t TruGreen.

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  Response from the owner

  Hi Gregory, thank you for letting us know your thoughts about our customer service. It looks like we fell short on exceeding your expectations, and we would like to apologize for your negative experience. Please email us at [email protected] with your name and account number, and our team will support you from there. Thank you!

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