TruGreen Lawn Care
Northwestern, El Paso, TX

TruGreen Lawn Care Reviews

3.3 stars based on 93 reviews

Featured Comments:

• S

  S Rodsil

  2.0

  TruGreen uses good quality products, but the service is not the best: 1) I was told that I would be notified 24 hours before each service so that someone would be home to open the gate. Most of the time I received the notifications the night before (after working hours), which made it difficult for me to make arrangements to be home. 2) I tried using their website to reschedule the services. Even though they have a tab for that, I was able to use it only once. The other times, it was blocked. I couldn't use it again. 3) I requested many times for the service to be done every six weeks, but they kept scheduling every four weeks. 4) I pre paid for 8 applications. After the last application was done, someone came to my property to do another application. I wasn't home. The gate was closed, but the technician still claimed that he had done the application. I was charged for the service. Still waiting to receive the credit. I had no other choice but to cancel the service.

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  Response from the owner

  Hi S, we're sorry to hear you’ve canceled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at [email protected] so we can get in touch.

• A

  Ariana Guerrero

  2.0

  I have used them in the past (in 2016) and they were great! My grass looked like the greens of a golf course... but not this year? I started their services in April this year and noticed a positive difference, however that didn't last long. I called them in June and requested a specialist to come out to look and evaluate my unhealthy grass and no one ever came. I also noticed that not the same TruGreen technician would come out every time. In my previous experience with them, the same technician would come out every time (which allowed them to know my grass and its progress). Now its September and my grass is still blotchy and has weeds. It is not lack of water because I made sure my sprinklers were running properly and the grass was getting water before I called to express my concern. So I decided to cancel my service with them. Great people but they are lacking attention this year (not sure if its due to change of management or Covid -19 but its not fair for me to prepay for a year service and not get what they promised)

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  Response from the owner

  Hi Ariana, we're sorry to hear you’ve cancelled your service with us. If there is anything we can do for you at this time, please email us at [email protected] so we can get in touch.

• a

  albert ruiz

  5.0

  This is our first experience with TruGreen here in the El Paso area, my wife had previous experience with TruGreen in KC and so far so good. All of their Technicians are professional, knowledgeable and polite.

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  Response from the owner

  Hi Albert, thank you for taking the time to leave us a review. We're glad that you had a great experience with our team!

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