TruGreen Lawn Care
Trade, Huntsville, AL

TruGreen Lawn Care Reviews

3.4 stars based on 251 reviews

Featured Comments:

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  larry kim

  1.0

  They didn't spray my yard, yet kept charging me. Rip off!!! I paid for front and back yard weed control. They would come and spray my small front yard and leave a card, and just not spray large back yard. When i call them to complain, they wanted proof that they didn't spray the back yard. So, i am suppose to take a picture of my backyard where the guy is not spraying? or just empty backyard? This happened several times and i had to cancel. Do NOT use TRUGREEN EVER! bunch of lying cheaters! I would not have known about this except twice I happened to be at home and noticed the technician never went in my backyard.

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  Response from the owner

  Hi Larry, we're sorry to hear you’ve canceled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at [email protected] so we can get in touch.

• P

  Paula Berg

  1.0

  We had Tru Green for 2 years and still have just as many weeds as when they started. We paid over $1300.00 for the 2 years of service. We decided not to use them this year. Apparently if you do not cancel them they will still come service the yard the next year without permission. I came home and found a sign in my yard that says We didn't service your lawn today but we'd like to in the future. The next day we get a bill online for $94.45. I called and asked them why I was being charged if they didn't do anything. She said they did service the yard but would wave that charge if I signed up for service. Sounds like blackmail to me. I declined and had to pay the $94.45. I told her I didn't want them back on my property again.

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  Response from the owner

  Hi Paula, we sincerely apologize for your negative experience. Please email us at [email protected] with your name and phone number so we can look into this. Thanks for your feedback as it is one of the many ways we can improve our services.

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  Betsy Gifford

  1.0

  Avoid them at all costs...This would be a zero rating if I could give it. I tried TruGreen for the first time in years and got burned - literally. I have (had) a fescue sod front and Bermuda back. Like others you see here...the technician treated them both the same and ended up destroying the fescue sod with one application. The local Huntsville, AL office took no accountability for the destruction of 7k worth of fescue so we will need to hire an attorney and go after them for damages. (Two placating "we'll follow-up" calls are not responsibility as they never actually do anything but place a phone call.) Their customer service is frustratingly the worst in the industry as the local number you call just rolls to their call center. My guess is this is because they know how bad their service is and don't really want to hear about it.

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  Response from the owner

  Hi Betsy, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at [email protected] with your name and account number so we can review and get in touch. Thank you!

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