TruGreen Lawn Care
Executive, Sterling, VA

TruGreen Lawn Care Reviews

3.9 stars based on 165 reviews

Featured Comments:

• B

  Bo Yan

  1.0

  The careless TruGreen guys dug up our lawn in an aeration service, in a very sloppy and hurried manner. Last year the aeration was fine but this year it is a disaster. This is not acceptable and is the last time TruGreen ever did aeration on our property.  Jordan and his crew also punched a hole in our sump pump plumbing outlet cover, which is big enough that anyone who cares would not have trampled over it with an aerator. Obviously. these guys don't know how to use this machine. A local manager was supposed to call me to discuss within 1-2 days but I guess nobody wants to take ownership or responsibility of the problem and damage done. To top it all off, they double charged me, once when I prepaid and once more after the service. Sloppiness, carelessness and lack of responsibility or professionalism. Last week TruGreen guy comes at 7:20 AM and.leaves without knocking, ringing bell or calling. No advance notice. Nothing got accomplished, empty service record online with the same lame rationale "I didn't knock as a Covid precaution". But the "technicians" worked the aerator, didn't bother to wear a mask or even ask about it, even though I was wearing one the whole time.

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  Response from the owner

  Hello Bo, we appreciate you letting us know about this situation. We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help. Would you please email us at [email protected] with your name and account number so we can work toward a resolution? Thank you!

• T

  Teri Mcgrath

  1.0

  Was originally happy the 1st year (2020) as they managed to kill all the dandelions in my yard (a home I recently purchased). But no in year 3...I would have never spent $1500+ and have a yard (part dirt) to look like this! We have bare spots everywhere. Not just bare spots, but dead grass. Clover over 70% of the yard. Still have weeds in about 10% of the yard. Beyond frustrating trying to get someone to just listen or come look at the problem! They just reschedule another service call and send you another bill. You CANNOT email any individual person...just a generic customer service email. So you will get an auto response in 2 days saying...they are sending someone out for a service call. Its like a broken record! Don't waste you time, patience or money!

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  Response from the owner

  Hi Teri, we are sorry to hear our services didn't meet your expectations. Please email us at [email protected] with your name and account number and we will have our team review this. We look forward to hearing from you.

• S

  S K

  1.0

  Do your best to avoid this company. Paid about $300 for weed control and overseeding. Nothing has been done maybe got worse. 1st contact with Customer service, I was told that someone will come over to take care of it, no one showed up. 2nd try requests refund, I was told I will be contacted by manager, no one contacted me nor refund. Just sick

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  Response from the owner

  Hi S K, we're sorry to hear that this was your experience, and we would like to apologize for any inconvenience this may have caused for you. Please email us at [email protected] with your name and account number, and our team will support you from there. Thank you!

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