TruGreen Lawn Care
95th, Redmond, WA

TruGreen Lawn Care Reviews

4.2 stars based on 123 reviews

Featured Comments:

• A

  Andrew Krochmalny

  1.0

  I STRONGLY recommend against using TruGreen. TruGreen (Redmond) DESTROYED my lawn and were unhelpful in rectifying the issue without me paying a boatload of extra money to fix their mess. See attached pictures of my lawn, is this acceptable? Why do all my neighbors have beautiful, lush green lawns and I have this mess? I have been using TruGreen for over 5 years and at first, they were adequate. But over the last 2 years TruGreen has been getting worse and worse. I don’t know if it’s their disregard for customer satisfaction, untrained and unskilled technicians, cost cutting or what, but they should not be trusted to maintain anyone’s lawns. Perhaps, as TruGreen pointed out, my complacency is partly to blame. I was paying TruGreen over $100/month and for this, I expected them to maintain my lawn without my involvement. They were the “experts”, not me. Perhaps I should have been “that guy” who calls in every month to complain and be the squeaky wheel. But I don’t have the time or interest to play that game, so on that alone True Green FAILS. Look at the pictures, did I really need to repeatedly call TruGreen and to tell them the yard doesn’t look good? Their technicians couldn’t see that on their own? I read the many other one-star reviews posted here and apparently calling in to complain about TruGreen's service doesn't help much anyway. When I finally got fed up and canceled my service, I got calls and visits from their managers about “making it right”, although all their suggestions involved me spending thousands of dollars in extra services. As they destroyed my lawn, I feel they should bring it back to the condition it was when their service started. This should be done at no cost to me, and then we can agree upon a go-forward plan/cost to keep it in good shape. I’m willing to pay what’s needed to maintain my lawn in good shape, but not willing to pay extra to fix problems resulting from TruGreen's inability to care for my lawn. Nope, TruGreen just wanted more money with no guarantees it would get better. Try this, try that, and pay, pay, pay…. They are so focused on the money aspect that even after I canceled my account and I was very clear to them that their care of my lawn was entirely not acceptable (which they agreed), they then have cold called me twice about signing up for additional services. Just last weekend they cold called me about weed control, which convinced me that I needed to post some on-line reviews to warn others about this business. The one thing they excel at is sales pitches, so buyer beware.

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  Response from the owner

  Hi Andrew, we're sorry to hear you’ve canceled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. Please email us at [email protected] with your name and account number so we can get in touch.

• E

  Erin Schulze

  1.0

  I do not recommend this company. Although friendly, there have been so many issues since the very beginning. Multiple phone calls & although the customer service reps are nice & "helpful", they can't seem to do the job. After several instances & not being satisfied with how my lawn looked after 2 years of service (hoping it would get better) I canceled my service in Sept 2021. Fast forward to 2 days ago...I get an automated call reminding me that their specialist will be at my property the following day to do a Lyme treatment. I call & talk to a nice lady to ask why are they coming? I canceled this in Aug or Sept, she confirmed Sept was my last phone call. She assures me my service is canceled now but it had not been previously. Very frustrating! She gave me a confirmation number. The next morning I get a text that says the specialist has srrive at my property. I was not home so I couldn't speak directly to the tech. I called customer service again & spoke with another nice lady. She assured me she would cancel my service & I would not be charged. Also noting that there was no notes from my previous call. She also said that in her system my account now shows inactive & I will get an email or text with confirmation. I have not received either. I had spoken with a gentlemen the same morning, just an hour before the 1st automated call, who calls & gets lawn care customers using the tree & shrub care service on the same days & he is very nice. I also explained my frustrations & that is why I was no longer am using the service. After this all happened i called him again to que him in on another instance. He looked up my account 2 hours after I talked to the gal who told me my account was inactive, my account was STILL active according to him. Top it off...they charged me for the service. Im not going to go into all the reasons why I'm canceling but if the hassel of canceling doesn't give you an idea of how much they lack in getting things done...more moss in my yard than before they started might make you think twice. Sad because I had always thought they were a good company, knew multiple people who used their service. I unfortunately have not had that good experience. Now another phone

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  Response from the owner

  Thanks for sharing this feedback with us, Erin. We understand your frustration, and our team would be happy to provide assistance in resolving this issue if you are still in need of support. Please send us an email at [email protected] with your name, account number, and phone number associated with your account, and a member of our team will support you from there. -RS

• J

  Janine Perret

  1.0

  Sprayed my lawn instead of the correct address (miles away); we are not customers. Went into my backyard without asking. Called twice to ask what they put down and to have them explain if they sprayed the kids toys on the lawn or near our organic garden. They never returned my calls.

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  Response from the owner

  Hi Janine, thank you for bringing this to our attention. Please email us at [email protected] with your contact information as well as any additional details so our teams can review and get in touch. Thank you!

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