TruGreen Lawn Care
Roble, Allentown, PA

TruGreen Lawn Care Reviews

3.3 stars based on 166 reviews

Featured Comments:

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  Michael Nichols

  1.0

  HORRIBLE SERVICE. DO NOT USE THIS COMPANY. This company has grown too large to properly service small lawns in my area. I have just over 1/2 an acre and the service is absolutely terrible. They never do the entire lawn because they think that the homeowner won't know (even though I have cameras and I am home watching them.) The final straw was when a technician showed up to do the fall fertilization on a morning when there was heavy frost on the ground. Didn't bother him a bit, Drove his machine right over it causing damage to everything but my side yard (only because he did not do that part because he couldn't be bothered to open the gate which does not lock. I now have dead grass racing stripes around my property that I will have to take care of in the spring. High turnover rate of untrained personnel that are just trying to do enough to move on to the next job. I have never been able to talk to anyone local in my area to discuss my issues, I only get to sit on hold for 30-45 min waiting to talk to a general call center. This is not the lawn professional that I thought I hired. Do yourself a favor, look for a local company that has your lawn health in mind.

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  Response from the owner

  Hello Michael, we appreciate you letting us know about this situation. We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help. Would you please email us at [email protected] with your name and account number so we can work toward a resolution? Thank you!

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  Louis (Lou) Wesely

  1.0

  Originally signed up with Green Turf which was then sold to TruGreen. Once I learned of this, I called and canceled my service and went with a different service. Fast forward to last week, I get an automated call from TruGreen stating that a tech will be out to service my lawn on Monday 2/21. I called and told the representative that under no circumstances are you to service my lawn because I never agreed to being a TruGreen customer. Guess who showed up today and started a lawn application? I called back a few moments ago and explained yet again that I AM NOT YOUR CUSTOMER!!! So if you previously used GreenTurf, and didn't agree to use TruGreen, apparantly they don't care and will just show up. I sent the tech away and I better not receive a bill.

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  Response from the owner

  Hi Lou, we're sorry to hear you’ve canceled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at [email protected] so we can get in touch.

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  Lea Checchio

  1.0

  Do not do business with this company. They have the worst customer service and sales tactics I have ever worked with !!! I have been completely unsatisfied. Each time I call in they say I will get a call back and I never do. They poorly document all calls in and avoid any dissatisfied customers. I have had customer service reps yell at me over the phone and tell me I was wrong and then talk down to me as if I was stupid. My lawn had no improvement over a 12 month contract with them and they guarantee satisfaction they claim but do not care to work with their customers and refuse to stand by thier guarantee.

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  Response from the owner

  Hi Lea, thank you for letting us know your thoughts about our customer service. It looks like we fell short on exceeding your expectations, and we would like to apologize for your negative experience. Please email us at [email protected] with your name and account number, and our team will support you from there. Thank you!

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