TruGreen Lawn Care
Custer, Salt Lake City, UT

TruGreen Lawn Care Reviews

2.9 stars based on 210 reviews

Featured Comments:

• J

  J Larkin

  1.0

  Do not use this company. Years ago they were excellent. For the past several years their product effectiveness has dropped as well as the interest of the service technicians to perform a thorough job. I have had to have them consistently reapply their product because the dandelions keep resurfacing. The product used to work but now the weeds flinch & bounce back within a couple days. Last season was the worst, they used a granular product that didn't do anything. I insisted on the spray, they used to have a hose from the truck but just a technician with a backpack sprayer. I pay extra because our yard is huge and a guy running around with a backpack sprayer just doesn't cut it. Dandelions and thistle all summer long. I called to have our trees treated because of beetles and they never followed up. I asked them to reapply and they never showed up, asked for a refund, they said it was not allowed but they issued a credit to my account. They skipped multiple scheduled services. Naturally they called all the time to offer multiple services like mosquito spraying, lawn aeration, and other things but couldn't do the job they were hired to do. The sales calls are relentless, I expressed that I did not want to renew, explained my bad experience, and requested my money be refunded for the entire season because the product did not work and the weeds spread. It wasn't that much money because out of the 5 spring & summer months they didn't show up for two so that's 40% no show. I eventually spoke with a Manager named Mike, he looked at my account and could see the issues, requests for reapplication, the technicians that didn't show up for scheduled services. None of the other reps could approve a refund but a manager could. Mike is a manager, he agreed the service was bad and promised a refund. The refund never happened, but the sales calls kept coming. Spent and hour with a very enthusiastic sales person, that got a manager on the phone, they knew the manager Mike and promised if I prepaid for this coming year they could look into a discount. Really?! I explained how the product doesn't work, their managers lie, they stole my money and wouldn't return it even when promised. I used this company at my Salt Lake home and at my Park City home. If this sounds like the experience you're looking for then TrueGreen is the company for you. I found a great company for my salt lake home, Major League Lawn Care. For my Park City property, Senske Services for my lawn and trees, much more expensive but worth it. I hope this helps!

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  Response from the owner

  Hi J, we're sorry to hear you’ve cancelled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. Please email us at [email protected] with your name and account number so we can get in touch.

• C

  Consumer Ho

  1.0

  Emailed them with a question. Turns out they didn’t provide the service I was looking for. No problem, it was a specific request. TruGreen then added me to a mailing list and now I get physical mail. I’ve tried calling multiple times to have me removed from their mailing list. Each time, they said they have removed me. This has been going on for a year and a half. Don’t give them your information….

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  Response from the owner

  Hi there, we apologize that this was your experience with us. We'd be happy to remove you from our list. Please email us at [email protected], and a member of our team will assist you from there. Thank you!

• L

  Laine McCullough

  1.0

  We are canceling our care service with TruGreen! We have had more weeds than ever this summer, and TruGreen's services didn't even touch what we had. We used to have weed service through Edge and were so pleased with them but were transferred over when TruGreen bought them out. We were planning on canceling with them regardless because of the poor quality of service, but we just got a letter in the mail saying they sent us to collections for missing a payment. We were scheduled for autopay! They said it was for an add on that didn't go through our autopay for our monthly services, and instead of letting us know about the additional charge, they sent us to collections! I would never recommend this company to anyone!!

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  Response from the owner

  Hi Laine, we understand your frustration and are sorry to hear that you’ve cancelled your service with us. If there is anything we can do for you at this time, please email us at [email protected] so we can get in touch. Thank you, and we would like to wish you and your lawn the best moving forward! -RS

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