TruGreen Lawn Care
Lyon, Birmingham, AL

TruGreen Lawn Care Reviews

3.3 stars based on 222 reviews

Featured Comments:

• M

  Mr. Fuller

  1.0

  Had an issue in January 2022 that made me want to discontinue my service with Trugreen. A representative issued a credit and then gave me an incentive to remain a customer, which I accepted. I asked her to document my account thoroughly so that there would not be an issue going forward with this "incentive". She did and read it back to me a few times to confirm she'd notated the account. I get a bill a month later that did not reflect the incentive and now, no one can find the notes that was entered and therefore will not honor the price. I'm done. Don't trust anything they tell you over the phone without written documentation else they won't acknowledge.

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  Response from the owner

  Hi Mr. Fuller, we’re sorry to hear that you are having issues with our billing. Please email us at [email protected] with your name and account number, and a member of our team will assist you from there. Thank you!

• S

  Sandy Agan

  1.0

  This is the WORST Lawn Care Service. I made the mistake of paying up front and they have treated my yard for a year and its still full of weeds. The employees would come to my house and just sit in their vehicles for 15 minutes to clock time and then spend less than 5 minutes on my yard. I even video taped it. Management was involved but only cause I forced the issue. I would never use them again or recommend them.

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  Response from the owner

  Hi Sandy, we understand your frustration and are sorry to hear that you’ve cancelled your service with us. If there is anything we can do for you at this time, please email us at [email protected] with your name and account number so we can review and get in touch. -RS

• J

  Jamie Collett

  1.0

  Maybe I should have read all of this before I called them to service my lawn. My neighbor let me know that he had his yard treated for Army Worms. I noticed a couple of patches in the yard and decided to give these folks a call. I was told that Army Worms need to be dealt with quickly as of last Wednesday when I did get a call back. I gave them a couple of times that works with me which was Wednesday morning and Friday afternoons just to have them ask if Saturday/Sundays work. I said sure. I got no feedback after that thinking that I was going to get a call Friday, Saturday or Sunday because per them it needs to get treated quickly. So I called back today to cancel the appointment and go with someone else and I was given a good story by the salesman on the other end who then passed me over to Customer Service where I waited to here from someone. Shortly after waiting I heard that the recording tell me that it was going to be a 30 to 40 minute wait. No… I don’t think so. So I called them back to get a person on the phone to ensure that this is canceled and I was informed that I had to talk to customer service to do so. If you are looking for someone to do your lawn... read all of the post here. Don't uses these people.

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  Response from the owner

  Hi Jamie, thank you for letting us know your thoughts about our customer service. It looks like we fell short on exceeding your expectations, and we would like to apologize for your negative experience. Please email us at [email protected] with your name and account number, and our team will support you from there. Thank you!

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