TruGreen Lawn Care
Peachtree, Norcross, GA

TruGreen Lawn Care Reviews

3.9 stars based on 362 reviews

Featured Comments:

• J

  Jerry Goldbaugh

  1.0

  The 1st 3 photos are my backyard lawn in September 2018. The last 3 are what it looks like now (May 2021). The lawn has been under continuous care from TruGreen. There is very little traffic on the lawn and it gets water when needed. Last summer I had an infestation of nutsedge. I finally got someone to come treat it. They killed everything but the nutsedge. I have called TruGreen numerous times. It’s very hard to reach a human being. I was told many times this spring that a manager would come out and assess the situation. That never happened. TruGreen has not acknowledged the problem and has not offered to restore my lawn. So now I’m left with a dust bowl when it’s dry and mud pit when it’s wet. There are many cheaper ways to kill a lawn. I have also had at least 2 occasions when I got a service report when nothing was done. Once the tech sat in his truck for half and hour, never got out and sent a service report after he left. Most recently, the tech got out of his truck, planted a sign, left and sent a service report. The service reports frequently do not reflect what was actually done. Needless to say, I do not recommend TruGreen.

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  Response from the owner

  We’re sorry to hear that this was your experience, Jerry. Our goal is to give great service every time we’re on your lawn. Please email us at [email protected] with your name and account number so we can look into this!

• R

  Ryan Paul

  1.0

  I've spent hundreds so far this year and between the ghosting (saying they performed services - but didn't), and now my unsightly yard, I'm moving on to another vendor. Whatever products they now use are purposefully diluted or cheaper alternatives. When you call their customer service line, if you choose that you're a current customer, they put you on hold forever, however if you call back and select that you want to apply for new services, you immediately get in touch with a representative. They used to be the gold standard a decade or so, but as you can see from the other reviews, this company is a shell of its former self.

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  Response from the owner

  We’re sorry to hear that this was your experience, Ryan. Our goal is to give great service every time we’re on your lawn. Please email us at [email protected] with your name and account number so we can look into this!

• S

  Sachin Kala Sidhardhan

  1.0

  I have been a continued customer of Trugreen since 3 years or so. Attached are the pictures of variety of weeds found on my yard lawn after Trugreens professional treatment. I might have missed something by not babysitting their professionals, but that was the whole point of paying these folks, instead of DIY due to other priorities. I have employed a competitor and am also helping with some DIY to bring my lawn weed situation under control.

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  Response from the owner

  Hi Sachin, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at [email protected] with your name and account number so we can review and get in touch. Thank you!

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