TruGreen Lawn Care
Park, Alcoa, TN
- Phone:
- +1 865-970-3835
- Website:
- https://www.trugreen.com/local-lawn-care/tennessee/alcoa/?utm_source=gmb_yext&utm_medium=organic&y_source=1_MTUzOTUwODktNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
- Address:
- 3312 N. Park Boulevard, Alcoa, TN 37701
- Hours:
- Wednesday8AM–9PM
- CLOSED
- Reviews
- Map
TruGreen Lawn Care Reviews
3.3 stars based on 254 reviews
Featured Comments:
K
Katie Bennett
1.0
Worst experience ever! Worst customer service! TruGreen came out and burned my lawn, when I called SEVERAL times and asked to speak to a manager, no one would call me back!!!! I called corporate and they wouldn’t help me either! This is the WORST company! Do not use them! I wish I would have looked at the reviews first before I called them! I just called to ask for my money back and they wouldn’t do it! Stay away from this company! They do not want to make things right after they RUINED my lawn!
Response from the owner
Hi Katie, thank you for letting us know your thoughts about our customer service. It looks like we fell short on exceeding your expectations, and we would like to apologize for your negative experience. Please email us at [email protected] with your name and account number, and our team will support you from there. Thank you!
C
Cheadle and Wayne Morris
1.0
This is what you get when you contract with TruGreen out of Alcoa, TN. Seeding and aeration got delayed until November last year, so no wonder we have patches all over our yard. Not to mention their customer service is like talking to a black hole where Managers are conveniently not available or unable to call us to discuss our concerns. DO NOT CONTRACT WITH THIS COMPANY!
Response from the owner
Hi there, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at [email protected] with your name and account number so we can review and get in touch. Thank you!
R
Rachel Hill
1.0
DO NOT USE THIS COMPANY! Just trust me DO NOT USE THIS COMPANY! Did you hear me? DO NOT USE THIS COMPANY! Did I say it loud enough? DO NOT USE THIS COMPANY! Horrible company, horrible employees, horrible experience all together and just think I have been paying them for almost 3 years. Still locked in with them right now therefore they are still receiving payments for work that they just will not complete. Now I will take full responsibility for dealing with them in the 1st place. If I can save someone else a few dollars and the headache I will be happy with that. Please everyone DO NOT USE THIS COMPANY! Hopefully someone from management will see this post and at least reach out to me and my wife. By the way this is Mr. Hill on Mrs. Hill's TruGreen Acct.. TruGreen last serviced my lawn on 8-13-21 and today is 9-8-21. So I ask myself are treating my grass with product to help my grass or are they purposely killing it to get me to sign up for a bigger package? These pics are from the front and back yards.
Response from the owner
Hi Rachel, we’re sorry to hear that your experience was unsatisfactory. Thank you for the chance to review your account in order to resolve your situation. If you would like our assistance, please email us at [email protected] with your name and account number. We look forward to hearing from you!
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