TruGreen Lawn Care
Willow, Broken Arrow, OK

TruGreen Lawn Care Reviews

3.4 stars based on 230 reviews

Featured Comments:

• K

  Kevin King

  1.0

  The TruGreen service today was worse than horrible. It appears the "Specialist" did not even attempt to close the gate to our backyard. 2 of our dogs got out to roam the neighborhood. Something completely avoidable, yet was not. It's not hard to check the gate after dragging the hose back to the truck. The gate faces the street no more than yards. And to top things off, the 2 phone numbers I used that are listed on search results were remote. How can local service issues be resolved that way? Oh, but they were kind enough to take my phone number and have a "higher up" return my call. In 2 to 3 days. Beyond frustrated. Spitting mad. Imagine losing 2 of your beloved due to something like this being overlooked. The dogs were found, but Imagine the stress. I would like to get a written explanation and apology, but won't hold my breath for that. Argh.

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  Response from the owner

  Hi Kevin, we are sorry to hear that your experience was not more positive. Our goal is to give great service every time we’re on your lawn. If there is anything we can do to make your experience with TruGreen better, please email us at [email protected].

• A

  Ann Henderson

  1.0

  We have an account with TruGreen, paid in advance, for weed control. We receive a message from TruGreen that they will be here “today”. We stay home to be here when they arrive. Toward the end of the day we get a message that they can’t do the service. They do not follow through. Their GPS is apparently outdated as the map placement of our address is wrong. We have contacted customer service for help but nothing seems to matter. Also, calling the local number gets customer service representative in a distant state. TruGreen is an unreliable source for lawn service.

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  Response from the owner

  Hi Ann, we're sorry to hear that this was your experience, and we would like to apologize for any inconvenience this may have caused for you. Please email us at [email protected] with your name and account number, and our team will support you from there. Thank you!

• C

  Curtis Tate

  2.0

  Paid extra for a consultant to come out with the regular maintenance person and evaluate my lawn. When they came I had bare spots on lawn that I thought was due to the hot weather. They sprayed for weeds and fertilized my lawn. A month later no grass was growing in the areas so I started digging the compacted ground areas and replaced with sod. In the other areas up front I started digging and realized the ground was soft compared to the other area which I thought was odd. Upon further inspection I found numerous grub worms, I started doing a spot checks in other areas and found more grubs worms! I was very dissatisfied they did not even do a core sample when it was my first visit with this company and they missed a huge infestation, I wouldn’t of even known if I didn’t do their job myself and fix my lawn so on top of the money I paid them I had to go out and buy grub poison. Another thing is after they came none of the weeds even died. Yes the grass was greener but that doesn’t really matter when the weeds start abundantly growing as well and do not die. For the 60$ I bought three months worth of weed and weed and insect killer, I ended up spreading my lawn myself and got very quick results just a week later. All in all I’m very dissatisfied with the careless service I feel like they just hurry along and don’t take the time and care that lawn America did when they treated my neighbors lawns before trugreen took over.

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  Response from the owner

  Hi there, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at [email protected] with your name and account number so we can review and get in touch. Thank you!

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