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A.M. Woodland Outdoor Design

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Usually not too busy

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Usually as busy as it gets

Naturescape

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Kinnucan Tree Experts & Landscape Company

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Schmechtig Landscapes

LocalLawnCare has sorted out information  related to TruGreen Lawn Care in Ballard, Lake Forest, IL which runs near you. Find out info of the lawn care service provider like opening hours, addresses, phone numbers.

TruGreen Lawn Care in Ballard, Lake Forest, IL | LocalLawnCare

They're doing a good job at lawn care. Sometimes too good. Last year burned my crops along with the weeds.

Hi Milen, thank you for letting us know your thoughts about our service. It looks like we fell short on exceeding your expectations and that’s not okay. Please email us at reviews@trugreenmail.com with your name and account number so we can look into this situation.

They killed my lawn. Not much else to say. See the photos, they don't lie. When I called them on it they sent a guy out who blamed it on the summer heat, even though I followed their instructions and watered every other day as specified by my village. I've since had another landscaper/lawn service companies come look at it and they both agreed that clearly the wrong chemical was applied; most likely by an inexperienced employee.

Hi Michael, we are sorry to hear our services didn't meet your expectations. Please email us at reviews@trugreenmail.com and we will have our team review this. We look forward to hearing from you.

This place is predatory.  Since I was not satisfied with their service and they couldn't get an aerator in my backyard I called to cancel.  They kept sending service guys out and billing me.  Then I used online chat to cancel.  Still sent people to my property.   Called again and told them to not send anyone to my home, again they showed up.  I'm debating legal action because how do I keep them off my property?  Call the police for trespassing?

Hi Katie, we're sorry to hear that you are looking to cancel your services, but our team will be happy to help in any way we can. Please email us at reviews@trugreenmail.com with your name and account number, and a member of our team will support you from there. Thank you!

Worst customer service I have ever experienced
“Specialists” not showing up for scheduled applications, creating unsubstantiated reasons not to provide service, no consistency in personnel- 7 appointments by 7 different “specialists” No consistency in training or knowledge. I was ghosted several times after setting my day aside and cancelling important meetings . No respect for my time and all customer service reps working from home unable to review past notes or do anything to schedule or improve the situation. Do yourself a favor and buy a fogger and do it yourself. It will be a lot less time consuming or frustrating

Hi Randy, thank you for letting us know your thoughts about our customer service. It looks like we fell short on exceeding your expectations, and we would like to apologize for your negative experience. Please email us at reviews@trugreenmail.com with your name and account number, and our team will support you from there. Thank you!

I am a former employee and I am warning you not to use this place. As an employee I was told by management to do 10 minutes of work on properties that would take 30-60 minutes to handle properly. I chose to be honest and give customers what they paid for by doing a thorough job that took 30+ minutes. I was pressured and eventually fired by management for doing the right thing. I chose not to steal customer money and time. If you choose to use this service make sure you're home when they arrive. Watch them and watch your clock to make sure they do an honest job in your lawn. I have another warning too. If your lawn gets burned or discolored it is the fault of the company, it is not a lawn disease. During my training I watched as experienced employees lied to customers because another employee put too much fertilizer down and killed patches of their grass. If your lawn is damaged demand a refund from the corporate office if this local office doesnt return your calls within a timely manner. I heard a few customers say they contacted management with issues and didnt hear back for a month or more.

The worst possible scam around.   They do  horrible work and my lawn looks awful.  I trusted these people and they truly let me down.   They didn’t do what they were hired to do, the people who work at the local office are super rude and not qualified to do this type of work.   I paid in advance and they were very slow to come for the services and I had to call to remind them it was time.   When they came here they hardly spent any time and did not do much of anything.   I’m better off going to the local hardware store and getting a weed and feed treatment than having these people not do anything.

Hi Vishal, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at reviews@trugreenmail.com with your name and account number so we can review and get in touch. Thank you!

Tru green is awesome I've been using them for the last 5 years no longer have any problems with weeds or dandelions there always available when I need to have a respray done. c
Customer service is excellent!   Very satisfied with their service.  If you added up the cost of buying  fertilizer, weed killer and applying it yourself, you would spend more money. Plus, the weed killer and fertilizer that you can buy at ac big Box store is not as powerful as what tru green can put on.  In the State of Illinois you must be licensed to use effective fertilizers and weed killers.

Hi Stephen, thanks for leaving us such a wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words and we look forward to working with you again in the future.

Clearly too big to care about a single residential house. Technicians spend minutes at the house and clearly do not cover the entire lawn, bushes and shrubs. My lawn is in much worse condition that it was 3 years ago when they took over. I cannot get to speak to someone from the branch that actually services my house with all calls going through to a service-call center. They were supposed to have called me back 10 days ago to set up a grass inspection to try and address the problems but I was never contacted. Really frustrated. Unfortunately, has become a mass market company with little care for each individual house.

Hi Larry, We appreciate you for bringing this to our attention. We will follow up with the right teams to ensure this doesn’t happen again. Please email us at reviews@trugreenmail.com with your account information so that we can get this taken care of!

Horrible non effective weed application and abysmal customer service. Canceled immediately.  I would strongly recommend using a local lawn service in your area vs such corporate entities, as to avoid the aforementioned problems and waste of money.

Hi Omar, we're sorry to hear you’ve cancelled your service with us. Our goal is to give great service every time we’re on your lawn and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at reviews@trugreenmail.com so we can get in touch.

Professional in the phone, however the technician who came to do the job, didn't do the whole job. I have weeds everywhere that are much bigger than they should considering the time called, from visit to one week after. Large weeds signifying they were not even touched. The entire back yard is a mess, and when I called to talk to them, they said the soonest they could get someone out is a week later. I'm not going to pay money per visit if the visit isn't helping. They did the bulk of the front yard but still missed spots that were clearly there from the start. I'll change and update my review as the service improves or doesn't.

Hi Ammon, we are sorry to hear that your experience was not more positive. This is not the kind of care you should expect from your TruGreen team. If you are still willing, please email us at reviews@trugreenmail.com so our team can take a closer look. Thank you!

TruGreen Lawn Care
Ballard, Lake Forest, IL

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TruGreen Lawn Care Reviews

3.8 stars based on 123 reviews

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