TruGreen Lawn Care
Commerce, Rochester Hills, MI

TruGreen Lawn Care Reviews

3.9 stars based on 132 reviews

Featured Comments:

• A

  A Patron

  1.0

  Tried it for over a year to give it time, they asked for feedback and I let them know it wasn't meeting expectations and I wanted to cancel. Their response was to send someone out and bill me extra to try to fix it without advanced notice. Called to cancel and they wouldn't work with me on the service I didn't ask for. Cancelled service... Then driver showed up this season, and luckily we caught him and reminded him we had cancelled. Two weeks later they show up again when I'm not home to stop them and now I have a charge I didn't authorize. I even emailed them and said I shouldn't be set up for auto service... Don't give them your info - They tell you they have been cancelled, then keep automatically showing up and billing you. Worst is... Cameras show he walked to one end of my lawn and back, not much of a service for a $50+ unwanted bill.

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  Response from the owner

  Hi A, we're sorry to hear you’ve canceled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. Please email us at [email protected] with your name and account number so we can get in touch.

• M

  Madison Reager

  1.0

  Would give zero stars if i could. I am not a customer of true green- true green has gotten the address mixed up and has now twice provided service to my home that i did not ask for. After calling today i found out they sprayed chemicals that are entirely toxic to my dog! I was then told to keep my dog off of my lawn for three days, but luckily for me this was a COMPLIMENTARY SERVICE. Again, did not ask for this service. Would not ask for this service if i knew this was deathly toxic for my dog. Not only did I have a terrible experience, I cant even imagine how frustrated one of my neighbors must be who actually was wanting this work done. Would absolutely not recommend this TrueGreen location to anyone.

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  Response from the owner

  Hi Madison, thank you for bringing this to our attention. Please email us at [email protected] with your contact information as well as any additional details so our teams can review and get in touch. Thank you!

• C

  CS91461

  1.0

  TrueGreen arrived at my house at 12:55pm and was done at 12:59pm. Steven Tinker "fertilized" my lawn, he walked in a circle around my house and was done. No side yard done no back yard done. I met him at my front door when he was turning in the paper work. I went outside to question his work and he says he did everything. I literally watched what he did. I also watched him do the exact same thing to my neighbor next door. I am in disbelief. I have cameras around my house and just played it back so he literally walked a circle around my house and was done. DON’T USE TRUEGREEN!!! What a scam. I need a company I can trust. This is dishonest and this is not what I'm used to for service. I'm so disappointed about everything that just happened. My property is quite large so for him to arrive and be done with my yard in 4 minutes is impossible. He would have to be running to get it done, even myself being a runner would not be able to get quality fertilization for my yard done in 4 minutes. I called to cancel my plan and get a refund for my service. The lady who took my money said she couldn’t refund me and to call the 800 number I called the 800 number and Bruce had no idea how to issue a refund. I called again and spoke to Serenity and she claims she processed the refund…I shouldn’t have to call twice. I am on the association board of my subdivision and I will be notifying my subdivision of what happened.

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  Response from the owner

  We greatly appreciate you sharing your experience with us. This is not the kind of care we would like for you to have from your TruGreen team, and we would like to apologize for any inconvenience this may have caused. Thank you, and we would like to wish you and your lawn the best moving forward! -RS

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