TruGreen Lawn Care
Executive, Myrtle Beach, SC

TruGreen Lawn Care Reviews

3.1 stars based on 210 reviews

Featured Comments:

• M

  Mark Chaput

  1.0

  I allowed my renter to solicit services from trugreen and one year later my lawn is completely dead. This is unacceptable. I’ve included two pictures of my lawn next to my neighbor’s untreated lawns (even the weeds grow better on their property) and the difference is crystal clear.

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  Response from the owner

  Hi Mark, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at [email protected] with your name and account number so we can review and get in touch. Thank you!

• M

  Mark Stone

  1.0

  We were on our second year with TruGreen last year things went well most weeds were gone along with fire ants and grass was mostly green with some brown spots. During the fall months lots of the grass died and we had dirt on about 1/3 of the rear and side yard. After the spring treatments more of the grass died. Tried contacting TruGreen and was told it was a 3 hour wait to speak to someone. Called the local Myrtle Beach office and could not get anyone to answer. Grass is continuing to get worse. Several of my neighbors have had the same problem and canceled their service. Problem was I could not contact anyone to cancel. Tried the email and got a message saying to call customer service. So I drove to the office and spoke to Tracy and he said he would cancel the service. Was not asked why and he said lots of customers have complained about the phone call center and the 3 hour wait.

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  Response from the owner

  Hi Mark, we're sorry to hear you’ve cancelled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at [email protected] so we can get in touch.

• D

  Dennis

  5.0

  Update from start of next season: Pleased enough to have them back for another year. First visit just completed. The gentleman that visited was fast and efficient but still did a good job. Update from end of season: I have to admit that I was very doubtful about the value of what was offered but my lawn and shrubs show the results. I'm very pleased. Original: The gentleman that showed up today to take care of my lawn was professional, friendly, and fast. He explained everything well that was to be done and why. He explained what needed to be done that I had not already subscribed to and why. He even gave a review of what had been done yesterday for the bushes and why. That relieved a lot of my concern for both my yard and my decision in hiring TruGreen. I like to know what, how, and why. He then did the treatment very quickly and well.

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  Response from the owner

  Hi Dennis, thanks so much for giving us your take on how we are doing. We're glad that you had a great experience with our team!

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