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Amazing Landscape Services

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LocalLawnCare has sorted out information about TruGreen Lawn Care in Valley, Puyallup, WA which runs in your neighborhood. Find out detailed info of the lawn care service provider like opening hours, addresses, phone numbers.

TruGreen Lawn Care in Valley, Puyallup, WA | LocalLawnCare

**Update**  I don't know if it was the email I sent them or the two phone calls but I received a call and they scheduled me.  Stated they were having staffing issues.

They haven't been out to our home (Bonney Lake WA) since the end of June.  Called about a month ago and I was told she would let dispatch know and I believe mentioned she would give me 50% off my next lawn treatment.  My account still doesn't show when the next service will be.  I really love my lawn when they have been here, but if they are having an employee issue, let us know so we can treat our own lawns.

Hi Jolynda, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at reviews@trugreenmail.com with your name and account number so we can review and get in touch. Thank you!

My grass has never looked this green or lush.  I had my doubts that my grass would ever look good, but TruGreen has made that happen.  I'm so happy that I decided to use their service.

Hi Glen, thanks so much for the positive feedback! We're thrilled to hear our team has been making your lawn a success.

#1, the Customer Service is Horrible! When you try to call your on hold for over 30 min and end up talking to someone in Georgia that could care less about you and where you live. #2 When I finely get through, they said they just forgot about our service and it was skipped! WHAT! #3 There is NO follow up and trust that they are doing what they say they do to my lawn. The last time they were out they only did half my lawn after watching our outside video cameras. They need to get their act together and become a real true green company!

Hi Mark, thank you for letting us know your thoughts about our customer service. It looks like we fell short on exceeding your expectations, and we would like to apologize for your negative experience. Please email us at reviews@trugreenmail.com with your name and account number, and our team will support you from there. Thank you!

I had used TruGreen in the past in Texas and had recently moved to Washington. I couldn't get my lawn to do anything and it kept dying. They have come in with a care treatment that is enhancing my existing lawn. Now all the weeds and moss are gone so hopefully as I reseed this fall it will take off next season.

Hi there, we are so happy to hear you’re pleased with the results. If there’s anything else we can do to help, please let us know.

I hired this company actually I typed in Scotts Lawn care and this company came up thinking I was hiring Scotts I accidentally hired them.  My mistake.  I hired them because I was not going to be able to care for my yard pro a period of one year or so. So I hired them to maintain my yard reseed and fertilize.  My yard was green with single blade grass.  After a year all I have in my yard is grass that in on a round shaft and and is not what I believe is what a residential yard should have as grass.  Tehy are supposed to fertilized my grass.  They fertilized the side of my house with spray up to five feet onto my exterior wall.  I complained about thier servide and twice they told me they would have someboduy call me but nobody ever called nor left a message.  This is the worse lwan service company you could ever get.  They are probably good for mowing pastures.  but other thatn that they are worthless

Hi Luis, we’re sorry to hear that your experience was unsatisfactory. Thank you for the chance to review your account in order to resolve your situation. If you would like our assistance, please email us at reviews@trugreenmail.com with your name and account number. We look forward to hearing from you!

This place is a fraud. Used them for a year and they randomly charged me for a double service without any notice. They claimed it needed a moisture control to help against drought, they applied it at the end of August… after doing research on the product, it needed to be applied in early spring. Users beware, once they get your credit card on file for “easy pay”, they feel it is ok to complete services outside your pre-arranged agreement.

Hi Casey, we’re sorry to hear that you are having issues with our billing. Please email us at reviews@trugreenmail.com with your name and account number, and a member of our team will assist you from there. Thank you!

Where have you been?! You haven't been out to my house since March. My May and June applications have been mysteriously canceled. No one at the local office answers the phone any more. Calls are always routed to offshore call centers where women at home with foreign accents in foreign countries tell me they can't escalate calls because there's no supervisor to direct me too.
I've been a customer of yours since 2001 because my yard is in a neighborhood with bad weed problems and the applications have helped control them.
To be honest, I have experienced scheduling issues with you guys in the past few years but is has NEVER been this bad. In fact, searches on the net have revealed that this appears to be a systemic problem with the company. Maybe corporate decided to make some changes in scheduling and billing due to Covid but it appears to be failing everywhere. People are missing appointments and getting billed for them anyway.
I know that middle managers are stuck when the higher ups screw things up like this but you're going to lose local customers if you don't fix this.

Hi Paula, we’re sorry to hear that your experience was unsatisfactory. Thank you for the chance to review your account in order to resolve your situation. Please email us at reviews@trugreenmail.com with your name and account number. We look forward to hearing from you!

~$2,000 in, I have broadleaf, clover, thistles and a couple of other non-lawn plants throughout my yard.  I asked at least three times to talk to a manager about the condition of my yard and have not received a call.   It seems like a lot of money for no results and no response.  I’ll be looking for a better service.

Hi Kendall, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at reviews@trugreenmail.com with your name and account number so we can review and get in touch. Thank you!

My trees look better than ever since I started using TruGreen.  My treatments are all scheduled - I don't have to do a thing!

Hi Shelley, we are so happy to hear you’re pleased with the results. If there’s anything else we can do to help, please let us know.

Yesterday I found one of your people that helped themselves into my backyard. My dog wanted to tear him apart. I've never heard of your service and it turns out he was on the complete wrong street. Next time, try knocking on a person's front door.

Hi Randall, we understand your frustration, and our team  would like to review this further. Please send us an email at reviews@trugreenmail.com with your contact information as well as any additional details so our teams can review and get in touch. Thank you! -RS

TruGreen Lawn Care
Valley, Puyallup, WA

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TruGreen Lawn Care Reviews

3.9 stars based on 192 reviews

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