TruGreen Lawn Care
Brannan, Mcdonough, GA

TruGreen Lawn Care Reviews

3.8 stars based on 262 reviews

Featured Comments:

• p

  paul tyau

  1.0

  My lawn has been destroyed by this True Green. Fertilizer in large amounts dumped and completely burned my yard. These pictures are 5 days after incident and it’s getting worse each day.

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  Response from the owner

  Hi Paul, thank you so much for taking the time to share your review with us. We take pride in knowing our customers are happy with their experience.

• J

  Jason Jordan

  1.0

  I signed up for this service in January. My original service was done, but rushed and not effective. Called into Customer Service to request a respray & it was rescheduled for 2 days later. The technician did not show up stating that it was raining, but was not. The next scheduled date was a few days later. This technician was in the wrong neighborhood (the one behind ours) and then completed the service as if he showed up. I immediately called customer service to find out what was going on. It took me a minute to explain to the customer service rep that the service tech was in the wrong neighborhood. I requested to speak with a supervisor because that representative was unsure as what to do. After waiting for 15 minutes for a supervisor, they told me that a supervisor would call me back. No supervisor ever called. I called back the next morning to explain the issue and was assigned another technician. This technician showed up, was thorough and was on time. This service was supposed to be a respray, but was actually charged to my account. I had no issues with the charge because one was due at my next service anyways, but I wanted to receive my respray because the weeds were not dying. So I called back again to speak to a supervisor and was told one would call me back, AGAIN, I received no phone call..... BUT, someone scheduled a service for me the very next day. When that day came, I received a text to track my service technician to my address. The technician never showed up. I called to speak to a supervisor yet again and was told that no one was available. I informed the agent Raj, that I would wait for him to get one, but he did not want to keep my on the line waiting for a supervisor because it messed up his call numbers. I asked him to cancel my service immediately. I asked for a confirmation email and he stated that he could not give me that. After explaining that he is adding to the subpar at best customer service, he sent me a confirmation email for accountability. Trugreen had that best prices and the biggest name, but not one house in my neighborhood uses them. We small 100 home subdivision with all the houses having a minimum of 1 acre. Now I see why all of my neighbors use different companies. I will never use or recommend this company every again. Absolutely the worst service and false promises!! Sad, unfortunately.

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  Response from the owner

  Hi Jason, we're sorry to hear you’ve canceled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at [email protected] so we can get in touch.

• c

  claudia edwards

  5.0

  Your service has greatly improved. You're sending professionals who are sensitive to customer service. I like the fact that this young man called (test) before he arrived and also when he reach the site. He took his time to explain the applications that he was applying and why. In addition he inquired as to any problems or questions. He was a great technician.

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  Response from the owner

  Hi Claudia, thank you for taking the time to leave us a review. We're glad that you had a great experience with our team!

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