TruGreen Lawn Care
Thor, Freeland, MI

TruGreen Lawn Care Reviews

3.5 stars based on 95 reviews

Featured Comments:

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  Gary Lefkiades

  1.0

  In the spring they answer the phone and take your credit card to charge future applications. All summer long, it is impossible to contact them. Each time I tried to call them in the summer to hold or adjust our application, I gave up after waiting over an hour on hold to talk to somebody. I tried several times throughout July and August to reach someone to adjust our application and each time was never able to speak with someone or leave a message. Once they have your credit card in the spring, forget being able to reach them or stop service. Its an unforgivable way to do business. They just hold you hostage.

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  Response from the owner

  Hi Gary, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at [email protected] with your name and account number so we can review and get in touch. Thank you!

• R

  Rev. Erinna McKissick

  1.0

  Horrible experience with this company. I only had services for one month before I had to cancel. I was told they would kill the grubs in my yard, put down weed control, and that they could do my seeding and aeration in the spring. When I called to ask about the services I had contracted for I was told 3 different things by 3 different reps. After getting the run around about if they could really help with the problems I had, I cancelled on 4/30 and got a cancellation number because I read previous reviews about issues with cancelling. I was told my next treatment wasn't scheduled until May 11 or 12 so I cancelled before any other services happened and I didn't owe anything. A few weeks later I was sent a bill for a couple hundred dollars for a service I never received. I have received numerous calls asking for payment, to reopen services, text messages, etc. Every rep that calls me is confused. This company is crazy and disorganized. I don't trust doing business with anyone who tries to bully customers and then bill them for something they never received. Everyone knows after Trugreen performs a service, they leave information at your house, a sign in your yard, and they send you a confirmation email. None of those things happened because the services never happened. Now 7 weeks later I am waiting on GM to call me and clear this issue up once and for all. I hired another company weeks ago. I would never recommend Trugreen based on my experience.

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  Response from the owner

  Hi Erinna, we're sorry to hear you’ve cancelled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. Please email us at [email protected] with your name and account number so we can get in touch.

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  Nick K

  1.0

  Who sprays poisions on a wet/soaked lawn? TruGreen does. Used them in the past an they were great old tech was keem or something an had 0 issues. Started back up this year with different tech and that was a mistake. They spray in the rain and the weeds never died this time. Customer service is a hit or miss. Very unprofessional 1/5

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  Response from the owner

  Hi Nick, we’re sorry to hear that your experience was unsatisfactory. Thank you for the chance to review your account in order to resolve your situation. If you would like our assistance, please email us at [email protected] with your name and account number. We look forward to hearing from you!

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