TruGreen Lawn Care
Plain, Danbury, CT

TruGreen Lawn Care Reviews

3.1 stars based on 157 reviews

Featured Comments:

• A

  Andrea Smith

  1.0

  They say a picture is worth 1000 words. My lawn was newly seeded from last year and it came in nice and green. I then made mistake in hiring TruGreen and paid up front for all services for additional discount. Despite being in constant contact with them the condition of lawn continued to deteriorate to the point of what you now see. I also attach past chat with them. If they fail to return my lawn to what it was in May & they refuse to refund 100% I will simply file small claims action.

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  Response from the owner

  Hi Andrea, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at [email protected] with your name and account number so we can review and get in touch. Thank you!

• M

  Maria Mingachos

  1.0

  we are so disappointed with Trugreen, our grass was beautiful and well kept and we used Trugreen to help keep it green and free of weeds. Unfortunately, they did the opposite, they ruined our lawn, we ended up with more weeds, crab grass and dead brown spots then we ever had. We tried to reach out to them and of course it would take a nasty phone call or review for them to reach out to you and still they never fixed the issue. Spent so much money with them and still to this date, our lawn looks horrible!!!! Also, there was times that they would tell us that they just finished doing an application and I would check our Ring and they never even showed up to our property. I would call them and they would apologize and send someone over the next couple of days. Had I not checked our Ring, we would of paid for applications that were never done. Please be very careful using this company.

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  Response from the owner

  Hi Maria, we are sorry to hear our services didn't meet your expectations. Please email us at [email protected] with your name and account number and we will have our team review this. We look forward to hearing from you.

• M

  M White

  1.0

  The technicians that came out were friendly but clearly not lawn professionals with no ability to evaluate and regulate treatment. They load a standard amount of treatment every time and apply it the same way every time. Paid for tick/mosquito treatment and full lawn care in advance. Now it's the end of the year, and we have massive dead and bare spots, still have crab grass, weeds and grubs. They will no doubt respond with their usual negative review response below that 'they're sorry it wasn't an awesome experience and would like to review the account', but nothing will come of it... we have called so many times it's unbelievable - they have thoroughly reviewed our account. Their "guarantee" is only that they will come out additional times at no charge to add more treatment... this is code for do the same routine we did last time which is not based on what the lawn actually needs. And that is if they show up, usually these type of appointments are postponed and/or cancelled and you just get a normal visit. No one will ever show up that is a true landscape professional to evaluate your grass, diagnose and treat - this does not happen. As for mosquitos, we had them all year. We will go back to previous pest control companies we've hired that always provided results. Finally watch out for the fine print, if you don't call and cancel, they will keep coming and charging. I recommend avoiding this company and using a local professional who knows how to evaluate landscape properly and effectively use treatments.

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  Response from the owner

  Hi M, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at [email protected] with your name and account number so we can get in touch. Thank you!

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