TruGreen Lawn Care
Peppermill, North Charleston, SC

TruGreen Lawn Care Reviews

2.9 stars based on 175 reviews

Featured Comments:

• P

  Peter Olmeda

  1.0

  I didn't want to add to the one star ratings this company had. Most of the low ratings seemed to be not much there fault. But after using tru green since 2018 I have to say one star. I had big patches of grass die every winter. What ever they did didn't help. Was told a lot of excuses that were not my fault but at the same time maybe wasn't theirs but I was paying them to figure it out. Spraying their stuff on dirt doesn't help. Manager came out promised a few things.....never showed up. They say the right things but don't seem to follow through. Please beware when choosing.

  ---

  Response from the owner

  Hi Peter, we are sorry to hear our services didn't meet your expectations. Please email us at [email protected] with your name and account number and we will have our team review this. We look forward to hearing from you.

• D

  DJ Nikko

  5.0

  we used true green 1 year before we moved houses. True green brought our yard back from the grave. The service was priced reasonably, and the results saved us $5,000 in sod replacement. We were so happy with the service we contracted another year at our new house. Results may vary for your home, but we were very happy. Oh by the way make sure you water your lawn, and follow the yard maintenance true green suggests or else you might not get the results you expect.

  ---

  Response from the owner

  Hi DJ, thanks so much for the positive feedback! We're thrilled to hear our team has been making your lawn a success.

• M

  Michelle T.

  1.0

  Wish I could give 0 stars. Before and after pictures speak for themselves. We called Trugreen out to our home 3 times outside of their normal services between September and December 2018 because the grass was dying. We decided to cancel because they refused to refund our money or re-seed after the entire back yard died. A different reason for the grass death was provided every time (fungus, poor drainage, pests, etc ) even though we had no problems for 3 years before we hired them. After going through two layers of management they offered a discount to re-up with them and give them a chance to make it right. They promised to come out the next week and lay lime down because the soil was full of moss. A week went by, nothing. I contacted them and they said they had a death in the company. No plans to notify customers there would be a delay. Another week went by, and still nothing, no response to my texts to the manager who promised we were his VIPs. So we cancelled for good. Now we're getting quotes to re-sod because the entire back yard is gone. Beware of this company!

  ---

  Response from the owner

  Michelle Traynor, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at 800-878-4733 to discuss this further.

More reviews (2)