TruGreen Lawn Care
Technology, Fishers, IN

TruGreen Lawn Care Reviews

3.2 stars based on 165 reviews

Featured Comments:

• M

  Matt Therault

  1.0

  Apparently I just found out that Trugreen bought Unique lawn care. Or at least their weed business. I only realized this after receiving a past due notice when I didn’t even realize that they came. As you can see from the photos. This is what my lawn looks like after the switch from Unique to Trugreen. Either no-one has been showing up, and they have just been billing me. Or whatever product Trugreen is using is complete garbage. The photos kind of speak for themselves. My lawn has looked like this the since the spring when they apparently took over. I also attempted to call and figure out what was going on, and got a voicemail. So, customer service is also very lacking.

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  Response from the owner

  Hi Matt, thank you for letting us know your thoughts about our service. It looks like we fell short on exceeding your expectations and that’s not okay. Please email us at [email protected] with your name and account number so we can look into this situation.

• L

  Lynda Russell

  1.0

  I contracted with TruGreen Lawn Care in November and told them I would need a call or text before services were performed. I have a dog and my back yard is gated and locked. They came with no notification and serviced the front yard - didn't knock and see if I could open the back gate (I was home), and I had to call and have them come out again. The call took more than 15 minutes of my time and the man argued with me. They came back (no call or text but I had left the gate unlocked). I received many annoying text messages and decided to cancel the service. I called and cancelled - that took almost 20 minutes. Today (months after I cancelled), I received a text that I was scheduled for service tomorrow. I am on the phone now cancelling ...again. So far, I am 16 minutes and 23 seconds into the call and still having to tell this person that I am cancelling. She keeps trying to "help" me. Find someone on CraigList....you will have to call them but at least they won't require several calls to cancel their service.

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  Response from the owner

  Hi Lynda, we're sorry to hear you’ve canceled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at [email protected] so we can get in touch.

• L

  Lar62218 Choc

  2.0

  My fault with the Fishers office is that I can never talk directly with them. Service has degraded the past 4-5 yrs. I get fertilizer, weed, grub, pre-emergence service. I find evidence (granular) that areas were missed (detectable by bare areas), guy did no spot weed control (when doing fertilizer only) as stated on order left at house because I was watching, guy went 200mi/hr spreading granular. I have no way of discussing the above to the persons involved. Telling “Trudy” way across the country somewhere makes me feel like I am invisible to the office that does the work.

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  Response from the owner

  Hi there, we're sorry to hear that this was your experience, and we would like to apologize for any inconvenience this may have caused for you. Please email us at [email protected] with your name and account number, and our team will support you from there. Thank you!

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