TruGreen Lawn Care
Denver, Loveland, CO

TruGreen Lawn Care Reviews

3 stars based on 134 reviews

Featured Comments:

• D

  Denise Walton

  1.0

  The marketing promise and actual service from this company are drastically different. When we prepaid for seven treatments in 2020, we discussed the emergence of necrotic ring spot at the end of last season. In addition to adding a ReVive treatment, a decision was made by our tech to apply low dose nitrogen next season to combat the problem. Not being a fertilization specialists, I assumed when they began treatments in March 2020, that they were doing what they said they were going to do. Not seeing an improvement in the yard, we began to review their treatments to discover they range anywhere from 25-0-5 to 17-0-5 to 12.0.0. Definitely, NOT low dose nitrogen. Upon further investigation, we found these to be the exact treatments they provided for us last year. So even though they told us they were going to be be treating our yard differently because of our issue, they did not. They tout Ph.D. certified specialists who develop a specialized plan for your lawn, but then provide you with a generic service. It's all just smoke and mirrors and a pretty website. There is no integrity to back up what they sell. In addition, I contacted them on July 17, 2020 requesting a follow up service to treat weeds in my yard. The rep told me a request would be put in. On August 7, 2020 I called again stating no one had come to treat my weeds. I was assured that someone would be out on August 11, 2020. On August 11th, I received an automated message from TruGreen telling me they were coming to do a prepaid regularly scheduled treatment the next day. When my service tech arrived i asked him if he was doing a reservice for my weeds (free) or a regular treatment (paid). He told me a reservice. Since I am a prepaid customer I am expecting a refund for the cancelled service. They promote a Premiere Green Program stating they will come out as many times as necessary between scheduled visits to make adjustments to your program, but they made me wait three weeks and make two calls before receiving the reservice. Because of the recent reservice issue and the discovery of the deceptive nitrogen applications, today I have requested to cancel the remaining three treatments and seek reimbursement for said cancelled treatments.

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  Response from the owner

  Hi Denise, we're sorry to hear you’ve cancelled your service with us. If there is anything we can do for you at this time, please email us at [email protected] so we can get in touch.

• D

  Devon Connelly

  2.0

  I emailed them to get a quote for some basic lawn care. Within 4 hours I received THIRTEEN missed phone calls from them and not one voicemail. 13! When I called back, I kindly expressed how unprofessional that was, yet was still possibly interested in their service. Maybe it was simple accident, miscommunication within their department, whatever! When I got the quote, they added in multiple services that I repeatedly said I was not interested in. Within 5 minutes, I found another company that was half the price and didn’t force me to purchase extra services.

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  Response from the owner

  Hi Devon, thank you for bringing this to our attention. We are sorry to hear that was your experience with us and apologize for any inconvenience this may have caused.

• J

  Julie Shaffer

  5.0

  We've been highly impressed with TruGreen. We've had terrible trouble with weeds and thin/brown patches in our lawn and expected to have to re-sod after 20 years. We decided to try TruGreen and our lawn has completely been restored. Well worth the investment!

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  Response from the owner

  Hi Julie, we are so happy to hear you’re pleased with the results! We love hearing how we’re able to make our customers’ outdoor living spaces better. We are glad to hear our services are helping you out.

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