TruGreen Lawn Care
Boxington, Sparks, NV

TruGreen Lawn Care Reviews

3 stars based on 51 reviews

Featured Comments:

• A

  Amber Diehl

  3.0

  The actual service wasn't the problem but I cancelled, at this time, for personal reasons. The gal I canceled with last week was wonderful and didn't hassle me at all. They had someone call and follow up with me today to find out why I cancelled. No problem there but they literally asked "What's going on?" in a tone that was more like "What's the deal?" - He was annoyed before he even started the conversation. When I explained that there was nothing wrong with the services performed but I opted to cancel (for personal reasons), he literally went silent and then disconnected the call. This kind of rude behavior will keep me from EVER returning should I require these kinds of services in the future. This is not how you conduct a proper follow up call if you ever have the hope of winning a customer back. That guy needs training or another job. A few years ago, with a local company, when I cancelled with them because I was moving, they were very polite about it and didn't hassle me. They remained professional. I think I'll go back to them when I'm ready.

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  Response from the owner

  Hi Amber, we're sorry to hear you’ve cancelled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at [email protected] so we can get in touch.

• R

  Rick Hilblom

  1.0

  No service was performed. The Specialist submitted paperwork that said he performed the application of weed control chemicals to my property. Both submissions, on 3/23 and 3/26 were false. He did not do the work. There were no footprints in the DG of my property. And the paperwork on both cases said he and I had a conversation. A total lie. I’ve called the customer service call centers several times and they say they will have the service rescheduled. At this point of time I am not sure it will be done. I am working on getting the contact information of Tru Green’s President and CEO to get him involved. Now I see why you cannot call the Sparks, NV office directly.

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  Response from the owner

  Hello Rick, we appreciate you letting us know about this situation. We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help. Would you please email us at [email protected] with your name and account number so we can work toward a resolution? Thank you!

• W

  Wild Child

  1.0

  I enrolled in there lawn care plan and couldn't be more upset with the service they provided. I tried calling the business because the Rep we signed up with wouldn't return our calls or text messages. I had to wait 3 days for someone to call me back. That is just the beginning. We were put on the back burner because our Tech got fired. I hired them because we just bought our first house and I had a few dead patches in my lawn. I was very specific on what I wanted them to address. I was concerned that I was getting a very generic service so I decided to seed the grass myself. When our tech came out he mentioned how I seeded the grass to my wife. Afterwards he applied a fertilizer and another application that would kill all new growth including any chance I had of new grass growing. I am still shocked at this to say the least. Now to the Cherry on the top. My pavers are completely burned by the fertilizer and look horrible. I am sure that our vegetable garden is ruined but don't know at this point. VERY UPSET!!! I paid for this? PLEASE don't even consider this company. I wish you could see the picture better.

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  Response from the owner

  Hi there, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at [email protected] with your name and account number so we can review and get in touch. Thank you!

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