TruGreen Lawn Care
Progress, Chelmsford, MA

TruGreen Lawn Care Reviews

3.6 stars based on 150 reviews

Featured Comments:

• R

  Ryan Taranto

  1.0

  This joke of a business treated my property without my knowledge or consent. I have never used them or had an account with them. Still have yet to get a reply from the supervisor who is supposed to reach out. The customer service reps will not give any numbers to a supervisor to contact. So they showed up, trespassed on private property and sprayed my yard with chemicals. With two very young children, I would have never given consent to this work being done. Someone at their office put down the wrong address and have someone else’s name as my address. Judging by the rest of the reviews I’m not surprised as it seems this company is consistently screwing up. I don’t even use this terrible excuse for a business and I never would. I feel bad for the people who subscribe to them and don’t get the work done while here they are out applying pesticides and chemicals to private property that they don’t even service.

  ---

  Response from the owner

  Hi Ryan, thank you for bringing this to our attention. Please email us at [email protected] with your contact information as well as any additional details so our teams can review and get in touch. Thank you!

• Z

  ZAIPENG LIU

  5.0

  I used Trugreen for quite several years. their professional service are much better than my amature ones. my lawn was improving year by year. the best part I like is the weeds control. Most agents are polite and covered all areas thoroughly. There were two occasions that the agent said they did the service but actually they did not. one is about aggregation. You can tell there is no dirt no hole on lawns. But this is rare case. In general service is good and I highly recommend that.

  ---

  Response from the owner

  Thank you for the wonderful review and for taking the time to share your feedback with us, Zaipeng.

• M

  Michael Bahtiarian

  1.0

  TruGreen treated my home last two years including a grub treatment. I have experienced SEVERE grub damage both years. It has taken me 3-4 phone calls to get anyone to recognize this problem, yet no service call on the matter has occurred to date. You can't get through to any branch or area managers. They are more than happy to just spread the fertilizer on my dead grass and in some cases dirt. TruGreen has no (Zero) customer support.

  ---

  Response from the owner

  Hi Michael, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at [email protected] with your name and account number so we can review and get in touch. Thank you!

More reviews (2)