TruGreen Lawn Care
Culligan, Minnetonka, MN

TruGreen Lawn Care Reviews

3.5 stars based on 100 reviews

Featured Comments:

• S

  Splatt Studios

  4.0

  I was skeptical at first. Our lawn was pretty bad, and this summers drought didn't help. But the before and after pictures say it all... On a side note: I had to call them back twice because they 'forgot' to do the backyard. I'm overall happy with my results

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  Response from the owner

  Hi there, we are so happy to hear you’re pleased with the results. If there’s anything else we can do to help, please let us know.

• J

  James Fuller

  1.0

  I can't say it loudly enough, STAY AWAY FROM TRUGREEN! I responded to a promo for a prepaid plan when I first moved into my house. Their service was sporadic and frequently rescheduled; they crammed too many treatments into short periods of time instead of being reasonably spread out throughout the year. The mosquito treatment and weed treatments were completely ineffective. The tree/bush treatment? Well they only sprayed one tree because the others in my yard were too big to spray (but not too big to charge me for the whole plan). Then, to watch the guy "spray" fertilizer on my lawn via my security cameras and realize that my splotchy colored lawn was likely because of REALLY poor coverage from the application. It was all enough to convince me that TruGreen is a terrible company. Then, to top it off, they apparently set me up for auto renewal (which I expressly rejected when I prepaid last year), so they tried to send people out this year to treat my yard again. Contacting customer service was like trying to quit the gym or Comcast... round and round and round trying to keep me. NEVER AGAIN! Run from this company and hire someone local.

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  Response from the owner

  Hi James, we’re sorry to hear that your experience was unsatisfactory. Thank you for the chance to review your account in order to resolve your situation. Please email us at [email protected] with your name and account number. We look forward to hearing from you!

• M

  Mike Culp

  1.0

  Do not use this service. They ran a machine leaking oil around the perimeter of front and back yard. UPDATE 7/28/21 TruGreen set an appointment for a “manager”, the one who handles really critical escalated problems. I took off work because they would not give me a time of day for the appointment. I was told he would walk the lawn with me, survey the problem and we’d come up with a solution. Didn’t show all day! There was no phone call NOTHING! Few days later I get an automated call saying they’re going to do a free aeration, the same thing that did nothing to solve the problem last time. Why? Because there is the soil is dead from the oil. Nothing will grow there! These are people with lawn care knowledge?!? See below for what I have to do now for the 4th time in 10 months. The process for resolving the situation: Call 800 number, they leave note for a manager Manager will respond within 24-48 hours If you happen to miss their call, they give you the same 800 number and you start over. Once you do connect with a manager, they tell you that another manager will follow up with you within 5-7 business days. Guess what you do if they don’t show up. Back to step one. They have still not fixed the problem. My lawn still looks like this…

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  Response from the owner

  Hi Mike, we’re sorry to hear that your experience was unsatisfactory. Thank you for the chance to review your account in order to resolve your situation. If you would like our assistance, please email us at [email protected] with your name and account number. We look forward to hearing from you!

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