TruGreen Lawn Care
Towne, Cedar Rapids, IA

TruGreen Lawn Care Reviews

2.6 stars based on 94 reviews

Featured Comments:

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  Tim Wolf (Tman77)

  2.0

  This place at onetime was good, but sadly they are no longer. Not sure what changed but this past season was bad. Forget to come and have to call. Call and tell them they almost killed my tree after tree and shrub visit. Did they get back to me… nope. Left gate open dog got out, yes I should have looked but really… should I have to. Called and said something no response. Seeding and air ration of yard was done and they missed several areas of the yard for this process. At this point I still have one service left and not sure I care to have them do anything anymore since the don’t seem to care. Can’t say I didn’t try to reach out because I did several times. They hide behind the true green main corporate number so they don’t have to deal with anyone or any problems they created, but sure will try to reach out to sell something but never return calls. I for sure will not recommend this place to anyone!! What a waste of time and money!!! Don’t use this place for service!! Plenty of other places in town to replace them!!

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  Response from the owner

  Hi Tim, thank you for letting us know your thoughts about our service. It looks like we fell short on exceeding your expectations and that’s not okay. Please email us at [email protected] with your name and account number so we can look into this situation.

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  JN Z

  1.0

  Let the pics speak After hiring TruGreen to take care of my yard, and after full year of service this is how the yard looking!!. After talking many times to the manager with promises to have somebody "field manager I guess" follow up with me, that never happened. I tried to call many times, no success.

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  Austin From94

  1.0

  Signed up online for a complete yard package. Then yesterday without warning that showed up and sprayed my front yard and my backyard. Had they called me first I would have told them this was a bad time to put down fertilizer because I’d put some on Less than a week ago. I also would have told them that my backyard was off limits because I had two dogs that are sensitive to yard chemicals and that also will eat the grass. But I got nothing but a call or even a text or email before they serviced my yard. They never even called to verify that it was my house or address. They could have been doing someone else’s yard entirely had I made a mistake entering something. I don’t recommend their service, communication is the key for any business and there is obviously none coming from this one. Despite all of this and talking to a customer rep to close my card they still managed to take their money out of my account. Trugreen is only interested in scamming money from people. Disgusted.

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  Response from the owner

  Hello Austin, we appreciate you letting us know about this situation. We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help. Would you please email us at [email protected] with your name and account number so we can work toward a resolution? Thank you!

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