TruGreen Lawn Care
Fritz, Albany, NY

TruGreen Lawn Care Reviews

2.7 stars based on 209 reviews

Featured Comments:

• C

  Cher Schneider

  1.0

  Last time a tech came they complained of weeds in the yard. Umm, that is why we paid them to start working on our lawn. This time, yesterday, they came to aerate the lawn and tore up our grass. If my husband wasn't at home, we probably would have called the police because it looks like someone vandalized our yard doing doughnuts in it. They say they can fix this; however this never should have happened in the first place and this isn't an easy or short fix. Plus, yes the weeds are still there. Not going to renew my contract. May have to call a lawyer if this doesn't get fixed properly. I could not be unhappier with their service. I used to have one of the nicer lawns, now I have the worst in the neighborhood and worst of all. My kids can't play in the grass. Do not recommend! With i could give negative stars.

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  Response from the owner

  Hi Cher, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at [email protected] with your name and account number so we can review and get in touch. Thank you!

• R

  Ryan Macherone

  1.0

  Our lawn has turned into a nightmare. The technician came and applied "fertilizer". The chemical damaged our lawn so badly that you can actually see the path that the technician walked. I contacted TruGreen by phone several times asking for assistance and was told they'd put in a service call for a supervisor to come out. I also reached out to them via Facebook. Today a note was left on our door saying they did an assessment (but didn't knock, citing COVID, also didn't call) and notated things like crabgrass. They also provided "tips" for the lawn, such as leaving it longer in the heat (which we do), providing ample water (which we do), but ignoring the condition that the lawn was in, as seen in the pictures. This has been extremely disappointing.

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  Response from the owner

  Hi Ryan, We want you to have an awesome experience with our service, and we’re sorry it didn’t happen this time. We would love to get this resolved for you! Please reach out to us at [email protected] with your account information so that we can review this further.

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  Patrick cLaughlin

  1.0

  I agreed to a 6 treatment service. It was supposed to be done every 4-6 weeks and the second treatment was 8 weeks later. There was no problem with weather at that time. A tech came out and investigated but I got no response from TRU GREEN. I called and complained and was offered $15 off future treatments with no offer to repair damage. I had a virtual conversation and sent pictures over a month ago and received no response. I’ve had two calls offering more service and complained again to no avail. TRU GREEN will kill your grass for you and never offer to remedy the situation.

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  Response from the owner

  Hi Patrick, we’re sorry to hear that your experience was unsatisfactory. Thank you for the chance to review your account in order to resolve your situation. If you would like our assistance, please email us at [email protected] with your name and account number. We look forward to hearing from you!

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