TruGreen Lawn Care
74th, Ocala, FL

TruGreen Lawn Care Reviews

3.5 stars based on 136 reviews

Featured Comments:

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  Leanne Ashley

  1.0

  BEWARE!! Do not believe their high pressure sales tactics claiming they will refund your money if they make your lawn worse. We signed up in June with a beautiful green lawn that had one or 2 patches that needed help in just our small front yard but absolutely perfect grass in our side and back yards with no weeds to be found. We now, 8 months later, have a mostly dead yard with the exception of the massive areas (over half the yard) of weeds. Called multiple times to be told a supervisor would come out to inspect and have NEVER once seen or heard from a supervisor. Called to cancel today to be offered discounts for future service but when I asked about the promise of a refund if they didn’t improve the yard and made it worse I was told they “don’t do that” they “say that but really only come to TRY and fix whatever the issue is”. No refund! No money back guarantee! And no green grass unless you count the green dollar weed! Don’t waste your money.

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  Response from the owner

  Hi Leanne, we're sorry to hear you’ve cancelled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at [email protected] so we can get in touch.

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  Michael Freeman

  1.0

  We were told when we signed up we would be getting a double application which we have not. We were told the applications would kill these weed coming up in our yard and grass would become healthier which the weeds are still growing and the grass is dying, not good at all. We were told the importance of the service would keep the moles that are destroying my yard out of my yard and help save the grass. Well at this point none of this appears to be true moles are still here and getting worse. I can’t reach anyone on the phone I get put on hold and waited and waited with no human response. Tried calling the sells guy who sold us the plan, no answer left him a voice mail weeks ago with no response as of 3 weeks later. Very disappointed in this business and lack of customer service. All photos are 2 weeks after service

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  Response from the owner

  Hi Michael, thank you for letting us know your thoughts about our customer service. It looks like we fell short on exceeding your expectations, and we would like to apologize for your negative experience. Please reach out to us at [email protected] with your name and account number so we can work toward a resolution. Thank you!

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  Patrick Henry

  1.0

  You can find much better options in Gainesville. I used TruGreen for a few years and tried giving them the benefit of the doubt, but the weeds are out of control and now I have brown patch disease in my yard. I paid for the highest level of service (TruGreen Complete), and I am embarrassed with how my lawn looks. Do not fall for their excuses - Ex: “You’re mowing too short”, “Not watering enough or too much”, “lawn is coming out of winter”. Notice their excuses are my fault - not TruGreen’s fault!! I have put a lot of time and money into my lawn, and I expect better results from a lawn service company; especially when I see my neighbors lawns looking much better than mine. Trust me...you can find much better! Florida Pest Control or McCall Pest.

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  Response from the owner

  Hi Patrick, we're sorry to hear you weren't pleased with your TruGreen service. If there is anything we can do for you at this time, please email us at [email protected] with your name and account number so we can get in touch. Thank you!

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