TruGreen Lawn Care
Eaton, Indian Trail, NC

TruGreen Lawn Care Reviews

3.3 stars based on 168 reviews

Featured Comments:

• D

  Daniel Griffin

  1.0

  Greetings - see images of my lawn. No urgency to come to my property to look at the lawn. Specialist didn’t show up and didn’t call. Supposed to come tomorrow. I raised these issues end of July (view your phone records). Browning grass and virginia buttonweed. My lawn is ruined. Currently serviced by trugreen. I had to bring another company in to tell me what’s wrong…Army worms. Showed me proof and moths all over. Regardless, I will be canceling my service with Trugreen and expect refund and lawn to be reseeded at no charge. Look at photo shows lawn with trugreen (brown) and lawn without (green). Thinking company should change name to TruBrown. Would definitely not recommend to anyone. Just look at photos. Amazingly bad.

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  Response from the owner

  Hi Daniel, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at [email protected] with your name and account number so we can review and get in touch. Thank you!

• M

  Mary Hopp

  2.0

  We had an issue with our camellias and we’re promised a visit. No one responded and several weeks went by. Only after that someone called and then sent someone out. We were not aware the plants were not being fertilized. We assumed we were getting complete tree and shrub service. They were spraying for insects. Only. They should have noticed what we noticed about the plants and suggested fertilization.

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  Response from the owner

  We’re sorry to hear that this was your experience, Mary. Our goal is to give great service every time we’re on your lawn. Please email us at [email protected] with your name and account number so we can look into this!

• D

  Dr. Tara Dowdell

  1.0

  My concern is regarding honesty and integrity. When you sign a contract and pay, you expect the company to perform the service, not lie. When I started with TruGreen they were partially treating my lawn. After several challenges with TruGreen and call backs their service got better. Their service started declining again in May of 2021 and continued through the Fall 2021. I learned that their techs were only treating my front and side yard. I asked why flags were not being left on the treated area or treatment receipts. I was told the technicians should have left them. First red flag. I am supposed to receive a call prior to service because my backyard is locked. I was away due to the illness and death of my brother May-July 2021. When I attempted to reschedule treatment with TruGreen for my backyard. They told me that my backyard was treated. I reminded them that my backyard was locked and couldn't be accessed. They continued to bill me and tell me that my backyard was treated. I canceled my contract in October 2021, the last month. Be informed that I told Truegreen that I have cameras and could prove that their techs did not service my backyard. By October my backyard was covered with weeds the front yard was perfect. The backyard looks as though it was never serviced now. It is March 2022 and front yard is still weed free. The backyard is another story. TruGreen continued to argue that they treated my backyard in June, July, August, September, and October of 2021. I received three quotes from lawn companies this week, March 2022. All three companies have confirmed that the backyard has not been treated for weeds in an extremely long time due to the overwhelming presence of weeds.

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  Response from the owner

  Hi Tara, we’re sorry to hear that your experience was unsatisfactory. Thank you for the chance to review your account in order to resolve your situation. Please email us at [email protected] with your name and account number. We look forward to hearing from you!

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