TruGreen Lawn Care
Lombardy, Rapid City, SD

TruGreen Lawn Care Reviews

3.4 stars based on 69 reviews

Featured Comments:

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  Taylor McDaniel

  1.0

  I was comparing prices for lawn care and I was talking to Andrew. He seemed nice at first. He gave us a couple days to think on it and we decided against the services and he says whys that? I said we decided against it. I was thinking in my head... (Businesses dont need to know more than that I dont have to explain myself) he then goes so you dont care about your lawn then? That personal attack was really rude and I will never go with trugreen in the future. Not if customer service like that is acceptable for thier business. Andrew was rude and I dont recommend this company to anyone!!!

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  Response from the owner

  Hi Taylor, thank you for bringing this to our attention. We are sorry to hear that was your experience with us and apologize for any inconvenience this may have caused.

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  Phoenix Appeal

  1.0

  I can not recommend a service that will take your money one day and not provide service as described. My first service consisted of a lazy technician spraying my front yard for a total of 2 minutes 56 seconds. Then leaving. When I called to check on the work order they noted the front and back yard were done fully. My front camera told a different story. So unless you have a way to prove they are doing the work like a camera I would think twice before hiring them. Manager called and asked for a second chance which I agreed to. I understand every place has bad apples. Now two weeks after that phone call and the weed bed spray I paid for 2.5 weeks ago has yet to be done and when I asked them to give me my money back 1 week ago, “they don’t know where my money is”. I told the manager I wouldn’t don’t like leaving negative reviews. But being that I have waited over 2 weeks for my money back or for the service I paid for to be completed. I think a review is warranted. *update, I have been refunded for the weed spray I did not receive, but in the end I paid $27.57 for a technician to spray my front lawn for under 3 minutes. Still would not recommend this service.

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  Luke Johanson

  2.0

  BLUF: Do research and buy your own fertilizer and weed killer. TruGreen's performance does not match their price. My experience with TruGreen can simply be summed up as a disappointment. I signed up for fertilization and weed care and they honestly did a good job with regards to fertilizing my lawn (thus the 2 stars). The disappointment lies within their care of the weeds. I legitimately have more weeds today than I did at the beginning of the treatments. I just had one of their employees over who only fertilized the lawn and ignored the treatment for any of the weeds. Besides the standard weeds you might find in your yard, I also have these nasty tree sprouts throughout my backyard. The employee stated in the note that I just need to mow my lawn more often and they should go away. I mow almost every week for the past three months and was just hoping that TruGreen could help alleviate the work I'm having to do. EDIT: After reading this review, TruGreen attempted to right a wrong and apply a free service to win my trust back. I can still confirm that their weed service is borderline useless. The worst thing though is the constant barrage of calls they send me asking to revamp my service and that they're "so sorry" they couldn't resolve my issue. I would recommend going somewhere else for lawn care service.

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  Response from the owner

  Hi Luke, We are sorry to hear our services didn't meet your expectations. We would love to get this resolved for you. Please reach out to us at [email protected], and we will have our team review this. We look forward to hearing from you.

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