TruGreen Lawn Care
Palm, Glenarm, IL

TruGreen Lawn Care Reviews

3.8 stars based on 79 reviews

Featured Comments:

• A

  Andrea Aggertt

  1.0

  We were a loyal customer for years. They showed up and completed a service without getting prior authorization and it wasn't in our contract. They still expected to get paid and threatened to send us to collections. We paid it and they provided a credit on our account, yet we continue to get harassing calls threatening to send us to collections. Throughout our service weeds still grew in our yard.

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  Response from the owner

  Hi Andrea, we’re sorry to hear that you are having issues with our billing. Please email us at [email protected] with your name and account number, and a member of our team will assist you from there. Thank you!

• K

  Karen Cook

  1.0

  We have used True Green several times and always end up cancelling services due to not keeping appointments and/or showing up when not scheduled. We just prepaid over $500 to have them complete a year’s service. We thought that maybe their business practices might have improved over the years since we last engaged them. I should have known better. They have been sending us appointment times over the last three days by phone and text and keep blowing us off and not showing up. When you call to complain and ask to talk to a manager, the 800 number tells you a manager will be in touch within two days. That is not acceptable. You cannot reach a local person to talk to; it is always through the 800 number. Right after leaving this review, I am calling to get our money back. I would rather have a dead yard than deal with a business as unprofessional as True Green.

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  Response from the owner

  Hi Karen, we're sorry to hear that you are looking to cancel your services, but our team will be happy to help in any way we can. Please email us at [email protected] with your name and account number, and a member of our team will support you from there. Thank you!

• D

  David Magee

  1.0

  2021 has been a horror show, poor customer service representatives who don't care and service people lying to our face. Our yard was treated for something not approved by me and we were double charged for one trip. I was told that charge would be removed but never was and truegreen has never contacted us about this matter. BEWARE!

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  Response from the owner

  Hi David, thank you for letting us know your thoughts about our customer service. It looks like we fell short on exceeding your expectations, and we would like to apologize for your negative experience. Please email us at [email protected] with your name and account number, and our team will support you from there. Thank you!

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