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LocalLawnCare has collected information  related to TruGreen Lawn Care in County, Orchard Park, NY which runs in your neighborhood. Find out information of the lawn care service provider like opening hours, addresses, phone numbers.

TruGreen Lawn Care in County, Orchard Park, NY | LocalLawnCare

After 6 applications and this is my lawn still. They must use water because the weeds love whatever they put down! I can't wait for my contract to be up! ✌

Hi Brian, we are sorry to hear that you are having issues with our service. Please email us at reviews@trugreenmail.com and we will have our team review this. We look forward to hearing from you.

Extremely unhappy with TruGreen last year was the worst our lawn looked in years. Played phone tag with them last year after one of our lawn decorative globes was destroyed and issue still not resolved. Other issues as well...lawn not all the same color of green and I was told that I had different grasses and it was not because of the service I received. It looked like one row of lawn was treated and another row was not treated. Called to cancel service this year and spoke to someone named Patrick. High pressure person that I could not get off the phone with and I just want TruGreen to cancel the service for my residence. Going with another lawn service this year.

Hi Stephen, thank you for sharing your experience. We always want to put our customers first, and I apologize that we fell short this time. We would love to get more information from you. Will you please email us at reviews@trugreenmail.com with your name and account number? Thank you!

TruGreen bought out Funk Lawn Care.  Since then the service has been terrible.  I just sprayed over 100 weeds on the side of my driveway (200 ft long). The guy that sprays is a good guy that seems to care.  I can only guess that it is a watered down product.  I cancelled today.

Hi Michael, we're sorry to hear you’ve cancelled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at reviews@trugreenmail.com so we can get in touch.

VERY SNEAKY!! I signed up for lawn care services last year. Truegreen came out and did the services and they were OK. Over the winter I got calls trying to solicit me for more services for this year, said no thank you.

Fast forward to mid April, I get a call from ‘Trudy’ (the automated calling service from truegreen). I hung up immediately thinking it was another telemarketer trying to tell me my cars extended warranty was about to expire. Sure enough a few days later I go home and the little yellow stakes are planted in my yard, they had come and done a service..

Other than the call from ‘Trudy’, I revived no communication that the service was occurring this year, no email with updated prices, nothing. I called to see what was going on, and the person on the phone mentions, “oh yeah, the service is reoccurring until it’s canceled”. At no time when I signed up for the service was there mention that the service was reoccurring, plus the calls soliciting me over the winter made me think it wasn’t reoccurring!!

I reviewed the original contract and it lists possible date ranges for the services, above the list it says “years 2020- 2024”, I suppose I didn’t think anything of that originally, maybe if I signed up for the service the next year the dates would be similar. Other than that small hint, there was no mention in the contract that the service was reoccurring.

I called and canceled the service, the guy on the phone said “OK”, no mention of how much it would cost, If there were cancelation fees or anything. Got a 50$ charge on my card a few days later.

A little unethical in my opinion, in my case they really misled me the first year thinking it was a year-to-year service. No email communication either with new price or mentioning the service is starting again.

If this didn’t happen I honestly would have considered using truegreen again, but certainly not now.

Hi Nicholas, we're sorry to hear you’ve cancelled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. Please email us at reviews@trugreenmail.com with your name and account number so we can get in touch.

In one year under TruGreen’ care my lawn went from best on the street to dead.

I first emailed them to let them know (mailbox couldn’t receive emails)

Then I asked them to call me before the next service so I could explain what was wrong. They didn’t call.

Then they sent someone out to “assess.” He said that the difference of color is due to different grass types. If the grass types are “dead” and “alive” I agree. 50% of my lawn is burnt and dead from their treatments and he tells me it’s different grass types.

Spent $700 in a year for treatment, dethatcing, and overseeding. And all I got was a dead lawn.

I do not recommend.

Hi Matthew, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at reviews@trugreenmail.com with your name and account number so we can review and get in touch. Thank you!

True Green damaged my lawn last year by applying a treatment to the newly planted grass that killed the new grass within a few days.  They have consciously promised to repair the area damaged but keep delaying saying they do not have the soil needed to perform the repair.  Numerous calls to True Green have resulted in a few call backs with no resolution just passing me from one person to another person.

Hi Andrea, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at reviews@trugreenmail.com with your name and account number so we can review and get in touch. Thank you!

STAY AWAY

Everyone I have spoken with has been very nice, however, communication within company is very poor- it seems non-existent.  I was assured when I signed up that I would be notified 3 days before a spray and had to approve.  I have 3 dogs.  I looked out my window and there was the truck!!!!  I called the contact number as I was running outside.  I DID NOT want the spray this month.  I was assured there would be no charge and NO SPRAY.  My dogs had been in and out all morning one is only 15 pounds.  The next day there was a charge for the spray I did not approve,  did not want, and was assured wouldn’t happen.  It is impossible to talk to someone local.  Representatives usually have no idea of your account.  I have wasted so much time!  And now I am getting ads??!!  I want my money back.  3 people have told me I’m getting money refunded,  but no email or written verification as promised.  Now I know why so many people use other services even if more expensive.

I did get an email telling me someone would call me.  They told me I was getting a refund and asked if I wanted a free lawn service.  Then they said they would get info and return to me.  I was then transferred to a man who did not know anything about my case.

The spray is very very effective and I am very happy with it btw, so if the company acted reasonably I would be a customer.  Very unfortunate.

$$$$$$$$$$UPDATE  AUGUST 21, 2020 $$$$$$

Spoke with a retention specialist - very nice.  He assured me I would receive a complimentary application to make up for the frustration and time wasted.  They came yesterday, called very nice.  And this morning I RECEIVED A CHARGE TO MY CREDIT CARD FOR THE  FREE APPLICATION.

DO NOT DEAL WITH COMPANY.  IF YOU HAVE DIFFICULTY PLEASE MAKE A COMPLAINT TO ATTORNEY GENERALS OFFICE OF NYS AND BBB.

Hi Christine, We appreciate you for bringing this to our attention. We will follow up with the right teams to ensure this doesn’t happen again. Please email us at reviews@trugreenmail.com with your account information so that we can get this taken care of!

I just tried your service this year and I am pleased with the results. When they treated my lawn I went to speak to the person doing the work about some weeds in the back yard. I realize the hot summers has been a real weed promoter. When I told him he said oh yes I saw that, and I am refilling to take care of that. Very pleased he noticed and took care of it.

Hi Holly, thanks so much for the positive feedback! We're thrilled to hear our team has been making your lawn a success.

I have called and spoken to Trugreen 3 times in the past 2 weeks attempting to make an appointment to have someone come look at my lawn, which has been treated by them for many years. I believe I have grubs and other problems. I wanted and specifically asked for an appointment for a face to face so we could see and discuss issues and prices. Their phone system and interface system is a mess. In the 3 phone calls I spoke with 3 different people 2 who were not located in the Buffalo area. Very pleasant, listened and promised that ' someone would call' to make an appointment to see and talk with me. Yesterday the lady on the phone said she thought that ' we should be there today or tomorrow ' , but could not narrow the time frame down, tell me who was coming. She also said she would call me back yesterday when she knew. AT 06:14 THIS MORNING, my wife received a call from the service tech "I'm in your driveway" noting he was told to call before he arrived. Nice guy did what he was told to do, I hold no animus towards him and thanked him for coming . He looked at the lawn, said that he didn't know if the damage was grubs...' maybe ', and that it looked like ' drought damage ' despite seeing seeded and growing Kentucky Bluegrass in areas ( " that's tough to grow" ) He asked to take pics to show his boss " who went to school for this stuff" and noted he has been with the company for 3 WEEKS and said he was not an expert in lawn care. He also gave me Bob's phone number. I called Bob at 0630. He was at home " getting ready for work" Bob did not say why they did not call during business hours yesterday to make an appointment with me but said he would call me. I await a response. This whole situation does not meet any standard of practice ( even making allowances for the times we are in) and I am hesitant about continuing to do business with Trugreen.

Hi Merritt, we are sorry to hear that this was your experience with us. This is not the kind of care you should expect from your TruGreen team. Please send us an email at reviews@trugreenmail.com so we can take a closer look and get in touch. Thank you!

Easy to reach/communicate with. Elroy S. applied our flea, tick, mosquito treatment very thoroughly and was extremely professional.

Hi there, thank you for taking the time to leave us a review. We're glad that you had a great experience with Elroy!

TruGreen Lawn Care
County, Orchard Park, NY

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3.7 stars based on 184 reviews

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TruGreen Lawn CareCounty, Orchard Park, NY

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