TruGreen Lawn Care
Industrial, Farmingdale, NJ

TruGreen Lawn Care Reviews

3.4 stars based on 210 reviews

Featured Comments:

• M

  Mark Bishop

  1.0

  3 TruGreen sales reps lied to me to get me to sign up. All 3 stressed the importance of me signing up right away so they could provide spring seeding that had to be done immediately. They used this high pressure sales technique, and once I signed up, and paid in full, they scheduled me for the first service. I contacted them to see which items the needed removed from my lawn in order to aerate and seed as to not inconvenience them when they arrived. They told me they do not even offer a spring aeration and seeding service and that the reps must have misinformed me. I asked them to cancel my service and issue a refund. They said that would take 3-5 days. It has been over a week and the refund has not been processed. When I contact them again the rep said it needs special approval from the manager and he’ll get to it when he has time and just keep waiting. This company lies to get your sale, and then lies about issuing a refund in order to steal hundreds of dollars from you. Wouldn’t recommend this company to my worst enemy.

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  Response from the owner

  Hi Mark, we understand your frustration and are sorry to hear that you’ve canceled your service with us. If there is anything we can do for you at this time, please email us at [email protected] so we can get in touch.

• M

  Marc Siliato

  1.0

  I have had TrueGreen for over a year and I have automatic sprinklers. I am sad to say my lawn is worst now than when they started. I have more Bermuda Grass (Cynodon Dactylon) now than before and its the sole reason I called True Green. I have every service TrueGreen offers and spent well over 1K this year with them. I have called to complain and they listen and even send someone back out to reapply products. Their App is great, but my weeds are taking over. They even sent their “supervisor” out to look at my weeds, but he said something odd. “Well in Japan the use Bermuda Grass on their golf courses. At least your lawn is green.” Should have fired them on the spot with a comment like that in their line of work. Great Sir, but this isn’t Japan and I can paint my lawn green like out west! Not sure if it’s incompetence, lack of training or watered down products to save a buck, but not sure what choices i have. May just do it myself and save 1K+! Update. 22Sep2021. Called and set up an appointment with manager to address my problem (again). Nothing done. Nothing heard. Incompetence.. Canceled service and took a star away. To bad you have to leave at least 1 star. Buyer beware.

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  Response from the owner

  Hi there, we are sorry to hear our services didn't meet your expectations. We would love to get this resolved for you. Please reach out to us at [email protected] with your name and account number and we will have our team review this. We look forward to hearing from you! -RS

• G

  Geri Lore

  5.0

  The service man made sure our gate was locked when he left to insure the safety of our pets.

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  Response from the owner

  Hi Geri, thank you for taking the time to leave us a review. We're glad that you had a great experience with our team!

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