TruGreen Lawn Care
Directors, Indianapolis, IN

TruGreen Lawn Care Reviews

3.2 stars based on 166 reviews

Featured Comments:

• S

  Sam Louis

  1.0

  I have had the same horrible experience that other people have had with Trugreen. Last year I wondered why my yard looked so horrible after being treated several times during the summer. I still had weeds, grass didn’t green up or thicken. I put cameras on the house and I actually caught them ghosting a lawn treatment and leaving a ticket saying everything they did while they were there, the guy never got out of his truck except to put the ticket out. When I complained about it they took it very casually that that never happens. Video doesn’t lie I had to complain to the higher ups. I did finally get a partial refund on the years service that I had pre-purchased. Unfortunately that didn’t make the yard look better. Never ever ever do business with them.

  ---

  Response from the owner

  Hello Sam, we appreciate you letting us know about this situation. We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help. Would you please email us at [email protected] with your name and account number so we can work toward a resolution? Thank you!

• S

  Shelby Johnson

  1.0

  People that came out to provide service was great but the WORST customer services through the phone support and chat. I don’t think I have ever been lied to or hung up on so much. I’ve requested to change service dates through the chat. They say they did. True green shows up when they aren’t suppose to so. I asked them not to provide the service. Still charged the full amount and when I call support all they can do is send someone out for a free treatment but guess what they changed me the full amount again and refuse any refund. It took FIVE calls to cancel my services. Every person either hangs up when you request something or literally lie and say they will cancel it. Icing on the cake is calling to cancel and being told I prepared so I should let them come one more time since it is no change to me. I finally agreed just to get the person to stop talking. And of course after the prepared service last service I get charged again. It is now day 7 since I requested a refund. No refund.

  ---

  Response from the owner

  Hi Shelby, we're sorry to hear you’ve cancelled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. Please email us at [email protected] with your name and account number so we can get in touch.

• G

  Gil Ladrini

  1.0

  If you want a company full of excuses and empty promises trugreen is the company for you! With the amount of BS MANURE they spew you would think my yard would be green and beautiful, but they have to come to your house first. I get excuses of they could not perform your service because your gate was locked... I do not even have a fence much less a locked gate. Its been over 8 weeks since they treated my yard and now my backyard is full of weeds.

  ---

  Response from the owner

  Hi Gil, we are sorry to hear that you are having issues with our service. This is not the kind of care you should expect from your TruGreen team. Please send us an email at [email protected] so we can review and get in touch. Thank you!

More reviews (7)